Ierlyn Wilson
10105 E Union Church Rd,MO
Summary
Dynamic sales associate with a proven track record at Victoria Secret, excelling in customer assistance and suggestive selling. Recognized for enhancing customer experiences and achieving sales targets through effective teamwork and product knowledge. Skilled in cash handling and problem-solving, fostering loyalty and repeat business in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Sales Associate
Victoria Secret
Columbia Mall
09.2025 - 01.2026
- Assisted customers in selecting products, enhancing shopping experience and driving sales.
- Maintained visual merchandising standards to align with brand guidelines and attract customer engagement.
- Processed transactions accurately and efficiently, ensuring a smooth checkout experience for customers.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
- Provided product knowledge to customers, increasing their confidence in purchasing decisions.
- Supported promotional events by setting up displays and engaging with customers to drive traffic.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Waitress
Round Table
Centralia, MO
07.2025 - 09.2025
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waitress
Italian Joes
05.2025 - 09.2025
- Provided exceptional customer service by accurately taking orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Assisted in training new staff on menu items and service protocols.
Education
High School Diploma - T
Centralia High School
Centralia Mo11.2024
Skills
- Customer assistance
- Sales transactions
- Visual merchandising
- Team collaboration
- Product knowledge
- Promotional support
- Cash handling
- Stock management
- Suggestive selling
- Time management
- Staff training support
- Cleanliness standards
- Customer inquiries response
- Efficiency in service
- Customer service
- Problem-solving skills
- Listening skills
Timeline
Sales Associate
Victoria Secret
09.2025 - 01.2026
Waitress
Round Table
07.2025 - 09.2025
Waitress
Italian Joes
05.2025 - 09.2025
High School Diploma - T
Centralia High School