Iesha Bloom
Duncan,SC
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
10
10
years of professional experience
Work History
Security Supervisor
Walden Security
Woodruff, SC
01.2024 - 06.2025
- Monitored security systems and protocols to ensure facility safety and compliance.
- Assisted in conducting regular safety inspections and emergency drills to enhance preparedness.
- Collaborated with team members to respond promptly to security incidents and emergencies.
- Supported implementation of access control measures to safeguard premises and personnel.
- Maintained accurate logs of daily activities, incidents, and observations for reporting purposes.
- Participated in training sessions on security best practices and emergency response procedures.
- Communicated effectively with staff and visitors regarding safety policies and procedures.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Claims Specialist
Morley
Greenville, SC
04.2021 - 01.2024
- Communicated with clients to gather required documentation and clarify policy details.
- Collaborated with underwriting teams to evaluate claims against policy guidelines.
- Maintained accurate records in claims management systems for tracking and reporting purposes.
- Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Followed up with customers on unresolved issues.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
Direct Support Professional
Broadstep
Pickens, SC
07.2017 - 03.2021
- Supported individuals with developmental disabilities in daily activities and personal care routines.
- Assisted clients in developing life skills through structured programs and personalized goals.
- Monitored client progress and documented behavioral changes for assessments and care planning.
- Collaborated with interdisciplinary teams to create effective support strategies tailored to individual needs.
Cashier
Walmart
Greenville, SC
06.2015 - 05.2016
- Maintained cleanliness and organization of checkout area, ensuring a welcoming environment.
- Handled cash management tasks, including balancing registers at shift end.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored inventory levels at the register, facilitating timely restocking efforts.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Carolina High
Greenville, SC2017
Skills
- Team leadership
- CCTV monitoring
- Staff management
- Security personnel training
- Patrol operations
- Customer service
- Sales
- High call volumes
- Data entry
- Safety and security procedures
- Staffing and scheduling
- Skilled in conflict resolution
- Report analysis
- Policy enforcement
Timeline
Security Supervisor
Walden Security
01.2024 - 06.2025
Claims Specialist
Morley
04.2021 - 01.2024
Direct Support Professional
Broadstep
07.2017 - 03.2021
Cashier
Walmart
06.2015 - 05.2016
Carolina High