Iesha Jordan
Shawnee,KS
Summary
Detail-oriented professional with a strong background in customer service and team leadership. Proven track record in improving customer satisfaction and enhancing operational efficiency through effective problem-solving and time management.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Storage Asset Management
Shawnee, KS
03.2026 - Current
- Assisted in managing daily operations and ensuring efficient workflow within the facility.
- Coordinated with team members to address customer inquiries and resolve service issues promptly.
- Supported inventory management processes, including tracking stock levels and facilitating orders.
- Implemented organizational strategies to enhance space utilization and optimize storage solutions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Hairstylist
Shear Madness Salon
Lee's Summit, MO
01.2025 - Current
- Stylized haircuts and colors to enhance client satisfaction and personal style.
- Provided expert recommendations on hair care products for optimal results.
- Maintained cleanliness and organization of salon tools and workstations.
- Assisted clients with scheduling appointments and managing service inquiries.
- Developed strong relationships with clients to foster loyalty and repeat business.
- Stayed updated on emerging hair trends to offer innovative styling options.
- Educated clients on proper hair maintenance techniques for long-lasting results.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Increased salon revenue by upselling products and additional treatments during appointments.
Hair Salon Owner
RoyalityMESalon
Shawnee, KS
09.2009 - Current
- Managed daily salon operations, ensuring optimal workflow and client satisfaction.
- Trained and mentored junior stylists, enhancing team performance and service quality.
- Implemented new inventory management system, improving stock accuracy and reducing waste.
- Developed marketing strategies that increased customer engagement and salon visibility.
- Oversaw financial planning and budgeting, maintaining profitability while optimizing expenses.
- Established strong vendor relationships, negotiating contracts for supplies and services effectively.
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
- Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
- Organized special events such as hair shows or charity fundraisers to increase brand awareness and community engagement.
- Managed salon operations, ensuring efficient scheduling and high-quality customer service.
- Collaborated with other local businesses to create cross-promotional opportunities, increasing brand visibility in the community.
- Trained and mentored junior stylists, fostering professional growth and skill development.
Pantry Assistant
Community Assistance Council
Kansas City, MO
03.2024 - 07.2026
- Organized pantry inventory to streamline access and reduce waste.
- Prepared food items for distribution, ensuring compliance with safety standards.
- Assisted in training new volunteers on pantry operations and protocols.
- Implemented efficient stocking procedures to maintain optimal inventory levels.
- Collaborated with team members to improve service delivery and client satisfaction.
- Monitored food quality and freshness, reporting any discrepancies promptly.
- Developed schedules for volunteer shifts to enhance operational efficiency.
- Conducted regular assessments of pantry resources, identifying areas for improvement.
- Maintained consistent portion control practices when preparing ingredients, maximizing cost-efficiency without sacrificing quality standards.
- Helped maintain clear communication between front-of-house staff and the kitchen team for optimal customer satisfaction levels.
Education
High School Diploma -
Paseo Academy of Fine & Performing Arts
Kansas City, MO05-1999
Associate of Arts - Hairdressing & Mancuring License
Metropolitan Community College
Kansas City, MO05-1999
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Task delegation
- Conflict resolution
- Retail operations
Timeline
Assistant Manager
Storage Asset Management
03.2026 - Current
Hairstylist
Shear Madness Salon
01.2025 - Current
Pantry Assistant
Community Assistance Council
03.2024 - 07.2026
Hair Salon Owner
RoyalityMESalon
09.2009 - Current
High School Diploma -
Paseo Academy of Fine & Performing Arts
Associate of Arts - Hairdressing & Mancuring License
Metropolitan Community College