Iesha martin
CAMDEN,AR
Summary
Dynamic leader with a proven track record at Tyson Foods, excelling in team supervision and customer focus. Skilled in conflict resolution and coaching, I've significantly enhanced team performance and customer satisfaction. Expert in fostering relationships and prioritizing tasks, my approach has consistently driven positive outcomes and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Lead
Tyson Foods
05.2019 - 02.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Customer Service Representative
Texans Credit Union
01.2014 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Nursing Leadership And Management
Texarkana College
Texarkana, TX01-2028
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Quality control
- Influencing skills
- Relationship building
- Equipment maintenance
- Resource allocation
- Corporate social responsibility
- Client communication
- Teamwork and collaboration
- Team supervision
- Team motivation
- People management
- Work Planning and Prioritization
- Stakeholder management
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Sales Executive (CSE) - Sales and Marketing Executives International, Inc.
Languages
English
Full Professional
Timeline
Team Lead
Tyson Foods
05.2019 - 02.2024
Customer Service Representative
Texans Credit Union
01.2014 - 12.2019
Associate of Science - Nursing Leadership And Management
Texarkana College
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