Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Iesha Morgan

Miami,FL

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

18
18
years of professional experience

Work History

City Letter Carrier

United States Post Office
Miami, FL
01.2022 - Current
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.

Travel Agent •archer Travel

Archer Travel Service
Miami, FL
03.2018 - Current
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.

Bus Operator

Miami Dade Transit
Miami, FL
07.2013 - 04.2022
  • Transport passengers safely along an established route and collect the fares.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Performed regular bus inspections and checked brakes, steering and windshield wipers.

Waitress

Jhonny Rockets
Miami, FL
02.2011 - 07.2013
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Sales Lead

White House Black Market
Miami, FL
02.2011 - 07.2013
  • .Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Built strong client relationships and provided high value-adding services, resulting in increased company market share.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.

Education

High School Diploma -

William H. Turner Technical Arts High School
Miami, FL
06.2010

Skills

  • Customer Satisfaction
  • Complex Problem-Solving
  • Public Service
  • Monthly Inventory
  • Inspecting Goods
  • Creative Solutions
  • Travel Accommodations
  • Customer Relations Management
  • Administrative Support

Languages

Spanish
Limited Working

Timeline

City Letter Carrier

United States Post Office
01.2022 - Current

Travel Agent •archer Travel

Archer Travel Service
03.2018 - Current

Bus Operator

Miami Dade Transit
07.2013 - 04.2022

Waitress

Jhonny Rockets
02.2011 - 07.2013

Sales Lead

White House Black Market
02.2011 - 07.2013

High School Diploma -

William H. Turner Technical Arts High School

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Iesha Morgan