Joel Bowdan IV
City Carrier
Chula Vista,CA
Summary
City Carrier offering 7 years of industry experience. Strong history of managing high-volume routes with superior accuracy. Frequently commended for efficiency and attention to detail. Reliable and committed to building positive customer relationships. Well-versed in industry best practices and postal delivery guidelines and protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
City Letter Carrier
USPS
07.2016 - Current
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Planned and cased mail in sequence of delivery for designated route.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Support Technician
Michael Baker International LLC
02.2015 - 07.2016
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Used various tools to conduct virtual pipeline inspections and assign repair codes for future projects.
- Organize project data over shared network for easy access.
- Conducted field investigations for city and military installation wastewater pipelines.
Team Member
Chik-Fil-A
10.2013 - 02.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
High School Diploma -
Otay Ranch Senior High School
Chula Vista, CA06.2013
Skills
- Creative Solutions
- Critical Thinking
- Device Scanning
- Customer Needs Assessments
- Customer Satisfaction
- Customer Experience
- Administrative Support
- Social Perceptiveness
- Documentation and Recordkeeping
- Inquiry Response
- Report Preparation
Timeline
City Letter Carrier
USPS
07.2016 - Current
Support Technician
Michael Baker International LLC
02.2015 - 07.2016
Team Member
Chik-Fil-A
10.2013 - 02.2015
High School Diploma -
Otay Ranch Senior High School
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