Iesha Rijos
Rock Hill,SC
Summary
Dedicated professional with vast experience in customer service, data entry, and scheduling. Proficient in Microsoft Office Suite and various software programs. Committed to providing a high-level of service, accuracy, and efficiency while working in a fast-paced environment.
Organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients.
Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Detail-oriented
Communicative individual experienced in providing exceptional customer service in busy office environments. Skilled in managing multiple tasks with accuracy and efficiency. Adept at creating and updating records and filing systems. Committed to delivering best customer service and fostering positive relationships with customers.
Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Proven ability to handle a variety of tasks with accuracy, efficiency, and a high degree of professionalism. Demonstrated expertise in managing front office operations such as greeting visitors, answering phone calls, taking messages, and scheduling appointments.
Overview
10
10
years of professional experience
Work History
RECEPTIONIST
Lesslie animal hospital
Rock hill, SC
09.2021 - 11.2025
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Scheduled appointments and surgeries.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Provided typing, word processing, and clerical support.
- Floated when needed from receptionist to treatment area, helping vet assistants.
- Multi tasked.
- Greet all customers with a positive greeting: answer phones, take appointments, take messages, and answer basic client questions.
- Taking in records/medical history as well as going over documents and inputting in the system.
- Responsible for keeping in correspondence via email and fax with other hospitals and clinics regarding patient records, referrals, and insurance as well as requests for appointments and filling medications per DVM's orders then documenting any and all communications in patient/client accounts.
- Receive payments and record receipts for services
- Updated contact lists regularly to maintain accuracy of information.
- Ensured reception area was clean at all times and stocked with necessary supplies.
- Checked in packages of inventory, put away in proper areas.
- Regularly checked online portal for online appointments, contacted clients, input appointment into the schedule.
- Assist kennel staff in the boarding/kennel area.
- Assisted technicians in properly restraining pets, and assisted in anal glands and nail trims.
- Assisted Dr in appointments and input charges
- Assisted in blood draws
- Dispensed and administered medication
ACCOUNT MANAGER
RNR TIRE EXPRESS
Gastonia, NC
07.2019 - 09.2021
- Contacted all customers who's Rental Agreements have expired.
- Made phone calls and sent out messages via text message to upcoming and delinquent accounts. Including reminders.
- Contact references on all accounts that do not return calls.
- Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is not likely.
- Handle field collections and schedule de-installations.
- Explained rental agreements and renewal dates at time of installation.
SALES MANAGER/ACCOUNTS MANAGER
Aarons
York, SC
02.2016 - 05.2019
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Scheduled appointments and surgeries.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Provided typing, word processing, and clerical support.
- Floated when needed from receptionist to treatment area, helping vet assistants.
- Multi tasked.
- Greet all customers with a positive greeting: answer phones, take appointments, take messages, and answer basic client questions.
- Taking in records/medical history as well as going over documents and inputting in the system.
- Responsible for keeping in correspondence via email and fax with other hospitals and clinics regarding patient records, referrals, and insurance as well as requests for appointments and filling medications per DVM's orders then documenting any and all communications in patient/client accounts.
- Receive payments and record receipts for services
- Updated contact lists regularly to maintain accuracy of information.
- Ensured reception area was clean at all times and stocked with necessary supplies.
- Checked in packages of inventory, put away in proper areas.
- Regularly checked online portal for online appointments, contacted clients, input appointment into the schedule.
- Assist kennel staff in the boarding/kennel area.
- Assisted technicians in properly restraining pets, and assisted in anal glands and nail trims.
- Assisted Dr in appointments and input charges
- Assisted in blood draws
- Dispensed and administered medication
Education
HIGH SCHOOL DIPLOMA - undefined
York Comprehensive High School
York, SC06.2013
Skills
- Clerical Skills
- Directing Calls
- Client Satisfaction
- Information Uploading
- Job Readiness
- Telephone Skills
- File and Record Maintenance
- Multi tasking
- Data Entry
- Incoming Call Reception
- Scheduling
LANGUAGES
Spanish
Bilingual
Timeline
RECEPTIONIST
Lesslie animal hospital
09.2021 - 11.2025
ACCOUNT MANAGER
RNR TIRE EXPRESS
07.2019 - 09.2021
SALES MANAGER/ACCOUNTS MANAGER
Aarons
02.2016 - 05.2019
HIGH SCHOOL DIPLOMA - undefined
York Comprehensive High School