Iesha R. Snowden
Milwaukee,WI
Summary
Patient access specialist with hands-on experience in scheduling, registration, insurance verification, and payment posting. Supports smoother workflows by resolving scheduling issues, updating account information, and providing clear guidance that improves accuracy and the patient experience.
Overview
24
24
years of professional experience
Work History
Centralize Scheduler
Aurora Health Care
New Berlin, WI
06.2002 - Current
- Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, timing patients to arrive, and any other directional information needed by patient.
- Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
- Schedule and registers the patient, completes all necessary forms, obtains demographic and insurance information, collects co-payment, posts payments, and adds or updates basic patient account information.
- Ensured completeness and accuracy of insurance and patient information, while applying knowledge of government and third-party payer requirements.
- Updated patient insurance records to ensure accuracy and compliance with recent changes.
- Identified and resolved registration issues by reporting to appropriate individuals and departments, facilitating smoother operations.
Education
High School Diploma -
Milwaukee Spectrum High School
Milwaukee, WI06-1997
Skills
- Patient scheduling
- Appointment coordination
- Patient registration
- Insurance verification
- Payment posting
- Demographic data entry
- Electronic health records
- Scheduling tests and procedures
- Data accuracy
- Workflow management
- Problem solving
- Effective communication
- Patient relations
Timeline
Centralize Scheduler
Aurora Health Care
06.2002 - Current
High School Diploma -
Milwaukee Spectrum High School