Iesham Johnson
Altamonte Springs,FL
Summary
Focused candidate, knowledgeable about devising innovative solutions to diverse business concerns, goals, and client interactions. Strategic and forward-thinking leader with self-motivated and analytical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
4
4
years of professional experience
Work History
Financial Services Representative
Charles Schwab
12.2023 - 05.2024
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships with the company.
- Consistently demonstrated ownership to individual development both personally and professionally by proactively soliciting, coaching, and showing commitment to implement feedback.
- Take ownership of client inquiries and ensuring client satisfaction.
- Used EDGE conversation framework to allow clients to do business for easily with Schwab by taking empathetic ownership of resolution, setting expectations for next steps, and proposing solutions to drive First Call Resolution (FCR) in clients channel of choice.
Customer Service Representative
Enterprise Holdings
04.2022 - 12.2023
- Handled over 100 customer inquiries and suggestions per day courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Oversaw daily inventory counts to maintain data accuracy.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Entered condition of vehicle interior, tires, frame and mechanical components.
- Completed visual inspections to gather product data and unique characteristics.
Footwear Specialist & Cashier
Dick's Sporting Goods, Inc
07.2021 - 04.2022
- Understood products thoroughly, saw and distinguished between material patterns and colors and coordinated footwear with other clothing.
- Received over 50 packages of shipments per day, put away new merchandise and maintained clean, neat and organized store based on merchandising to sell standards.
- Demonstrated benchmark selling techniques for retail footwear and trained newer team members.
- Operated computer and point of sale system proficiently and maintained constant grasp of available inventory.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Participated in weekly sales meetings to discuss performance goals and strategies.
Warehouse Associate
Nike Service Center
12.2020 - 04.2021
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
- Provided account information to hundreds of customers and explained bill service policies and customer rights
- Operated computer and point of sale system proficiently and maintained constant grasp of available inventory
- Received shipments, put away new merchandise, and maintained clean, neat, and organized store based on merchandising to sell standards
- Built customer loyalty and retention by delivering excellent shopping experiences and increasing customer survey satisfaction results by 15%
Sales Associate
Ralph Lauren
01.2020 - 12.2020
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Maintained organized, presentable merchandise to drive continuous sales
- Prepared merchandise for sales floor by pricing or tagging.
Education
Associate of Science - Digital Media Technology
Valencia College
Orlando, FL05.2022
Skills
- Sales Expertise
- Financial Services
- Customer Relations
- Active Listening
- Money Handling Abilities
- Team Development
- Data Analysis
- Critical Thinking
- Account documentation
- Account Maintenance
- Compliance adherence
- Market Research
Timeline
Financial Services Representative
Charles Schwab
12.2023 - 05.2024
Customer Service Representative
Enterprise Holdings
04.2022 - 12.2023
Footwear Specialist & Cashier
Dick's Sporting Goods, Inc
07.2021 - 04.2022
Warehouse Associate
Nike Service Center
12.2020 - 04.2021
Sales Associate
Ralph Lauren
01.2020 - 12.2020
Associate of Science - Digital Media Technology
Valencia College
Similar Profiles
Jacob BridgesJacob Bridges
Financial Services Representative at Charles SchwabFinancial Services Representative at Charles Schwab
Miranda WithersMiranda Withers
Onboarding and Educational Development at Charles Schwab & CoOnboarding and Educational Development at Charles Schwab & Co
Sterling K. SmithSterling K. Smith
Senior Specialist, Client Services & Support Operational Support Account Solutions at Charles Schwab & Co.Senior Specialist, Client Services & Support Operational Support Account Solutions at Charles Schwab & Co.
Brady HumbertBrady Humbert
Stock Plan Services Operations and Support Specialist at Charles Schwab & Co., Inc.Stock Plan Services Operations and Support Specialist at Charles Schwab & Co., Inc.
Andy WallpherAndy Wallpher
Senior Fraud Analyst at U.S. BankSenior Fraud Analyst at U.S. Bank