Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ife Nieves

Atlanta,GA

Summary

Detail-oriented professional with over 6 years of experience in customer service, retail leadership, and administrative support. Expertise in Microsoft Office, inventory management systems, and insurance software. Demonstrated success in data management, team leadership, and achieving results in dynamic environments. Currently pursuing a degree in English, Sixth Grade Education.

Overview

3
3
years of professional experience

Work History

Sales Lead

Smoke Club
Atlanta, GA
11.2024 - Current
  • Conducted bi-weekly full-store inventory checks to maintain accurate stock levels and reorder needs.
  • Provided personalized product recommendations based on in-depth knowledge of store inventory.
  • Analyzed customer feedback to identify areas for improvement in products and services.
  • Created engaging social media content to promote products and enhance brand visibility.

Shift Leader

Sistahritas
Atlanta, GA
01.2024 - 11.2024
  • Processed orders and managed cash transactions to deliver exceptional customer service.
  • Resolved customer inquiries and complaints to enhance overall satisfaction.
  • Adapted to varied event schedules and locations across Georgia, ensuring seamless operations.
  • Maintained cleanliness and organization in front area and kitchen, adhering to sanitation standards.

Insurance Apprentice

Zurich North America
Atlanta, GA
07.2022 - 06.2023
  • Executed data entry tasks with precision using Microsoft Excel and insurance software.
  • Updated reports, invoices, and client records utilizing Zorba, Qlik, Neo, and Microsoft Office.
  • Verified client demographics and insurance histories for international corporate accounts.
  • Assisted in preparing documentation to support account management activities.
  • Collaborated with team members to enhance data accuracy and optimize workflow efficiency.

Education

English Middle Grades Education -

Georgia State University
GA
05.2026

High School Diploma -

Georgia Cyber Academy
GA
05.2018

Skills

Microsoft Office Suite, Customer service, Team collaboration, Data analysis, Instructional techniques, POS systems expertise,

Data visualization and analysis, E-commerce platforms, Operating systems proficiency

References

References available upon request.

Timeline

Sales Lead

Smoke Club
11.2024 - Current

Shift Leader

Sistahritas
01.2024 - 11.2024

Insurance Apprentice

Zurich North America
07.2022 - 06.2023

English Middle Grades Education -

Georgia State University

High School Diploma -

Georgia Cyber Academy

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