Ife Sanchez-Munoz
North Las Vegas
Summary
Dynamic customer service professional with experience at Olive Garden, adept at enhancing guest satisfaction and managing high-pressure situations. Proven skills in team collaboration and effective time management, contributing to improved table turnover rates. Proficient in POS software, ensuring accurate transactions while fostering a welcoming environment.
Overview
2
2
years of professional experience
Work History
Host
Olive Garden
09.2024 - 03.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to restaurant profitability by managing wait times, seating arrangements, and table turnover rates.
- Established strong rapport with returning customers, fostering loyalty and repeat business for the restaurant.
Cashier
Walmart
08.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
High School Diploma -
Mojave High School
5302 N Goldfield St, North Las Vegas, NV 8903105-2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Host
Olive Garden
09.2024 - 03.2025
Cashier
Walmart
08.2023 - 12.2023
High School Diploma -
Mojave High School
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