Ifrah A Yassin
Summary
As a Customer Service Representative, I assisted customers and their representatives through telephone contact, resolving issues and ensuring a positive experience. I developed strong communication, problem-solving, and service-oriented skills while maintaining professionalism and compliance with policies. I am a responsible, hard-working individual passionate about providing excellent service to people, especially in the healthcare field. Currently pursuing a Bachelor’s degree in Health Science with a concentration in Radiologic Technology at Georgia State University (expected graduation 2027), I am eager to apply my customer service background and commitment to patient care in a healthcare setting.
Overview
3
3
years of professional experience
Work History
Guest Services Receptionist
Exhibition Hub
08.2024 - Current
- Supported daily operations in multiple roles, including guest services, management, and event organization.
- Provided front-line customer assistance, addressing inquiries, resolving concerns, and ensuring a positive visitor experience.
- Assisted with event planning, logistics, and crowd flow management to maintain a safe and enjoyable environment.
- Oversaw ticketing, admissions, and guest check-in processes to ensure efficiency and accuracy.
- Collaborated with management and team members to improve service delivery and streamline operations.
- Maintained compliance with venue policies and safety regulations while protecting customer information.
Customer Service Representative
Issa Wireless
06.2022 - 08.2023
- Assisted customers with transferring money to appropriate customers per the customer’s request.
- Completed transfer and provided confirmation to customers.
- Provide excellent customer service by following appropriate laws, regulations, and policies.
- Took appropriate actions to resolve customers’ issues.
- Participate in the planning and delivery of a full range of customer support services.
- Deliver a full range of customer support services to customers.
- Receive, respond to, and ensure complete resolution of any customer contact via telephone.
- Secured and protected customers’ sensitive Personal Identifiable Information (PII) i.e., customer’s name, address, phone number, account number, etc.
- Communicated effectively with customers and management team.
- Full-Time, 40 Hours/Week
Education
High School Diploma -
05.2023
Skills
- Customer Service
- Communications
- Problem Resolution
- Data Entry
- Microsoft Office Suite
- Organization skills
Languages
English
Native or Bilingual
Somali
Native or Bilingual
Amharic
Full Professional
Timeline
Guest Services Receptionist
Exhibition Hub
08.2024 - Current
Customer Service Representative
Issa Wireless
06.2022 - 08.2023