Ifrah Juneyd
Seattle,WA
Summary
Experienced Front Desk with a demonstrated history of working in the hospitality industry. Skilled in customer service, communication, multitasking, scheduling, and creating positive guest and client experiences in fast-paced environments. Reliable, organized and able to handle responsibilities with professionalism and care.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Front Desk Agent
Renaissance seattle hotel
Seattle, WA
03.2025 - Current
- Delivered personalized service to guests, providing valuable local recommendations resulting increased positive reviews
- Handled guest payments and maintained accurate records, ensuring financial accuracy
- Provided exceptional customer service by assisting guests with inquiring and resolving issues
- Collaborated with housekeeping and maintenance teams to ensure smooth operations, resulting in a 15% increase in positive guest feedback
Front Desk Receptionist
La Quinta Inns & Suites
SeaTac, WA
02.2024 - 03.2025
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Trained new receptionists on office procedures, phone systems, and customer service best practices
- Achieved a 95% customer satisfaction rating through attentive service and effective communication
Patient Services Representative
Abrazo Health
Tempe, AZ
06.2022 - 11.2023
- File and organize medical records
- Prepare medical charts for new patients
- Verify patient insurance coverage
- Schedule patient appointments and manage patient records
- Greet patients and visitors in a friendly and professional manner
Gym Front Desk Associate
Vasa Fitness
Phoenix, AZ
02.2021 - 06.2022
- Welcoming members, scanning ID cards or memberships
- Answer phone calls, responding to emails
- Giving information on class schedules, amenities, or pricing
- Ensuring the reception and lobby areas are tidy.
- Assist with general complaints, processing membership cancellations
Front Desk Clerk
Raddison Hotel
Phoenix, AZ
01.2020 - 01.2021
- Cheerfully greet and assist all guests with check-in and check-out procedures
- Provided guests with information on available rooms, hotel amenities, and local restaurants and attractions
- Worked closely with housekeeping, maintenance and other departments to fulfill guest request
Education
Associate's Degree - Radiology
Bellevue college
Bellevue, WA05.2026
High school diploma - Radiology
Camelback High School
Phoenix, AZ05.2019
Skills
Micros POS
Upselling
Office phone management
OPERA
Retail customer service procedures
Customer communication
Customer service
Planning
Time management
Food service health code compliance
Teamwork
Interpersonal skills
Microsoft Excel
Certification
- Food Handler Certification
- First Aid Certification
- Caregiver Certification
- CPR Certification
- Driver's License
Languages
English
Timeline
Front Desk Agent
Renaissance seattle hotel
03.2025 - Current
Front Desk Receptionist
La Quinta Inns & Suites
02.2024 - 03.2025
Patient Services Representative
Abrazo Health
06.2022 - 11.2023
Gym Front Desk Associate
Vasa Fitness
02.2021 - 06.2022
Front Desk Clerk
Raddison Hotel
01.2020 - 01.2021
High school diploma - Radiology
Camelback High School
Associate's Degree - Radiology
Bellevue college