Isaiah Campbell
New York,NY
Summary
Personable and professional hospitality expert with over 5 years of experience across customer service, front desk operations, bartending, and restaurant management. Proven ability to manage high-volume environments, resolve customer concerns with empathy, and coordinate operations smoothly. Now seeking a remote role to apply these strengths in a virtual setting while continuing to deliver exceptional service.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
33 Hotel Seaport
10.2024 - Current
- Checked guests in/out, managed room reservations, and responded to inquiries via phone and email
- Communicated with security, housekeeping, and engineering for smooth operations
- Performed clerical tasks and stored guest belongings while maintaining exceptional service
Server
Union Square Hospitality Group / Marriott Marquis
01.2023 - 10.2024
- Delivered exceptional guest experiences in a fast-paced, high-volume environment
- Managed multiple tables, answered questions about menu items, and followed food safety practices
- Practiced teamwork, adaptability, and multitasking under pressure
Restaurant Manager / Server
Fireman Hospitality Group
03.2022 - 12.2022
- Oversaw day-to-day operations, including staff supervision, customer satisfaction, and safety compliance
- Assisted in event planning and financial tracking
- Ensured smooth workflow between kitchen, bar, and front of house
Bartender
Mission Group
03.2021 - 02.2022
- Mixed and served drinks to guests while maintaining a welcoming environment
- Provided friendly, attentive service and maintained cleanliness and efficiency
Server/Bartender
Matchbox Bistro
12.2018 - 08.2019
- Took food and drink orders and ensured a positive guest experience
- Managed multiple tables and worked long shifts while staying organized and friendly
Education
Howard University
01.2015
Skills
- Remote Customer Support Reservations & Scheduling
- Virtual Receptionist Duties Email & Chat Support
- Microsoft Office (Word, Excel, PowerPoint)
- POS Systems: TOAST, MICROS OPERA Browser Experience
- Event Coordination Time Management Problem Solving
Timeline
Front Desk Agent
33 Hotel Seaport
10.2024 - Current
Server
Union Square Hospitality Group / Marriott Marquis
01.2023 - 10.2024
Restaurant Manager / Server
Fireman Hospitality Group
03.2022 - 12.2022
Bartender
Mission Group
03.2021 - 02.2022
Server/Bartender
Matchbox Bistro
12.2018 - 08.2019
Howard University
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