Iftikhar Ifti
Paterson,NJ
Summary
Proven to excel in fast-paced environments, I leveraged my adeptness in payment and cash handling to enhance customer satisfaction at Dunkin' Donuts. My ability to manage multiple tasks efficiently, coupled with a commitment to maintaining high safety and cleanliness standards, significantly contributed to the team's productivity and compliance with health regulations.
Overview
10
10
years of professional experience
Work History
Drive-Thru Cashier
Dunkin' Donuts
Patterson, NJ
01.2015 - Current
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Took orders, prepared foods and processed payments in full-service establishment.
- Welcomed customers, offering assistance to help find store items.
- Helped keep business clean during downtime by washing and disinfecting kitchen areas.
- Inspected kitchen equipment regularly for proper functioning and safety hazards.
- Backed up front counter employees to maximize guest satisfaction with speedy service.
- Verified that orders were accurate and complete before delivering them to customers.
- Offered customers carry-out service at completion of transaction.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers promptly and responded to questions.
- Ensured compliance with all health regulations related to food handling practices.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Answered customers' questions and provided information on store procedures or policies.
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
Education
Bachelor of Science - Biology
William Paterson University of New Jersey
Wayne, NJ01-2025
Skills
- Payment handling
- Order bagging
- Headset maintenance
- Food handling
- Cash handling
Timeline
Drive-Thru Cashier
Dunkin' Donuts
01.2015 - Current
Bachelor of Science - Biology
William Paterson University of New Jersey
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