Ignacio Ascencio Ruiz
Schererville,IN
Summary
Bilingual hospitality professional with extensive experience in luxury hotel operations, including minibar service, butler assistance, doorman, bellman, and housekeeping roles. Skilled in guest relations, inventory management, and providing personalized, attentive service that enhances each guest’s stay. Recognized for exceptional attention to detail, discretion, and efficiency in maintaining the highest standards of presentation and professionalism. Reliable and adaptable, with the ability to operate both manual and automatic vehicles to support diverse guest and operational needs with excellence.
Overview
14
14
years of professional experience
Work History
Co Founder, Artist, Community Arts Educator
Pochtecatl LLC
06.2018 - Current
- Processed online order inquiries and customized designs to meet client specifications in a timely manner
- Consistently met order deadlines while maintaining quality standards
- Communicated with customers to provide quotes, status updates, and product images
- Prepared, packed and shipped completed orders, provided tracking information and ensured secure payment collection
- Manage inventory, purchased and restocked merchandise and production materials to support business operations
- Managed customer accounts, payments, and service records to ensure smooth transaction
- Created lesson plans and taught community classes on the art of fan-making, sharing techniques with patience and adaptability for students of all ages
Guest Services, Butler
St Regis Hotel
02.2014 - 05.2017
- Greeted guests in a professional and welcoming manner upon arrival
- Oversaw operations across four floors, including VIP suites, coordinating seamlessly with multiple departments to ensure exceptional guest experiences
- Delivered dedicated butler services to VIP guests, providing highly personalized attention and special requests with decorum and tact
- Collaborated with housekeeping, concierge, and F&B teams to guarantee timely and seamless service
- Oversaw smooth execution of hosted events, parties, and dinners with attention to detail
- Managed daily schedules, private events, and unique guest experiences with discretion and professionalism
Waiter
El Tinacal Resturant
02.2012 - 01.2014
- Greeted customers and presented menus with professionalism and courtesy
- Made personalized menu suggestions and up sold items based on guest preferences
- Prepared and maintained table settings, ensuring a clean and welcoming dining environment
- Delivered excellent customer service, consistently striving for guest satisfaction
- Collaborated effectively with serving and kitchen staff to ensure smooth operations
- Ensured accurate food orders and attractive presentation for all guests
- Performed shift duties including pre-bussing tables, rolling silverware, restocking service stations, and maintaining cleanliness and organization throughout the dining area to ensure a smooth and welcoming guest experience.
Waiter
El Tinacal Resturant
02.2012 - 01.2014
- Greeted customers and presented menus with professionalism and courtesy
- Made personalized menu suggestions and up sold items based on guest preferences
- Prepared and maintained table settings, ensuring a clean and welcoming dining environment
- Delivered excellent customer service, consistently striving for guest satisfaction
- Collaborated effectively with serving and kitchen staff to ensure smooth operations
- Ensured accurate food orders and attractive presentation for all guests
- Performed shift duties including pre-bussing tables, rolling silverware, restocking service stations, and maintaining cleanliness and organization throughout the dining area to ensure a smooth and welcoming guest experience.
Education
Bachelors - Tourism
Universidad Justo Sierra
Rio Verde, San Luis Potosi02.2011
GED - undefined
Educacion Media Superior High School
01.2007
Skills
- Customer service excellence with 10 years of front-facing experience
- Skilled driver with a clean record; proficient in operating both manual and automatic vehicles
- Order fulfillment, production, and merchandising experience
- Self-motivated, punctual, and reliable
- Honest, fair, and professional in all interactions; reputation for integrity
- Bilingual (Spanish/English), fluent in both spoken and written communication
- Passionate about cars with general knowledge of automotive systems and maintenance
Timeline
Co Founder, Artist, Community Arts Educator
Pochtecatl LLC
06.2018 - Current
Guest Services, Butler
St Regis Hotel
02.2014 - 05.2017
Waiter
El Tinacal Resturant
02.2012 - 01.2014
Waiter
El Tinacal Resturant
02.2012 - 01.2014
GED - undefined
Educacion Media Superior High School
Bachelors - Tourism
Universidad Justo Sierra