Igor Souvorkine
Fort Lauderdale
Summary
.
Detail-oriented Operations Manager skilled in enhancing operational processes and customer service. Known for building strong vendor relationships and developing training programs that elevate team performance and guest satisfaction.
Overview
18
18
years of professional experience
Work History
Operations Manager
Florida Luxury Rentals LLC
1633 NE 17th Way Fort Lauderdale FL 33305
03.2018 - Current
- Streamlined operational processes, enhancing efficiency and reducing turnaround times for property management.
- Oversaw the implementation of strategic initiatives by cross-functional teams to elevate guest satisfaction scores.
- Managed vendor relationships, ensuring compliance with service level agreements and cost-effectiveness.
- Developed training programs for staff, fostering skill enhancement and operational excellence.
Operations Manager
Sunshine Limousine Car Service
Orlando FL
01.2016 - 01.2024
- Led cross-functional teams to implement strategic initiatives improving guest satisfaction scores.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Coordinated maintenance schedules, minimizing property downtime and enhancing guest experience.
- Oversaw budgeting processes, aligning operational expenditures with company financial goals.
- Developed and maintained clear communication channels to address customer concerns swiftly, resulting in improved satisfaction levels.
Director of Hospitality
Portofino Resort
Pensacola Beach, FL
01.2008 - 01.2020
- Directed strategic initiatives to enhance guest experience and drive brand loyalty.
- Supervised all departmental functions to maintain rigorous adherence to established service standards.
- Collaborated with executive team to develop and implement long-term business strategies.
- Mentored department heads, fostering professional growth and enhancing team performance.
Education
Bachelor of Science -
Saratov State Economy Univercity
Saratov , RU02-2001
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Accomplishments
- Supervised team of [160] staff members.
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Polish
Professional Working
Spanish
Limited Working
Timeline
Operations Manager
Florida Luxury Rentals LLC
03.2018 - Current
Operations Manager
Sunshine Limousine Car Service
01.2016 - 01.2024
Director of Hospitality
Portofino Resort
01.2008 - 01.2020
Bachelor of Science -
Saratov State Economy Univercity