Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

IHOR STETSIAK

Any Possition
Rego Park,NY

Summary

Personal qualities:
Teamwork, honesty, self-motivation, detail-oriented, responsibility, punctuality, flexibility.

Overview

7
7
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Small Business Owner

Stetsiak Massage Studio
05.2021 - 10.2023
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Tax reporting
  • Did classical type massages
  • Development and maintenance of a personal website and social networks

Head of the Call Center

Eskulab LLC
11.2019 - 11.2020
  • Creation and description of new, optimization of existing business processes of the information line.
  • Writing internal standards and other internal documentation.
  • Creation of the scheme, its implementation and work on improving the voice menu (IVR) of the information line.
  • Formation of statistics for a certain period and its analysis. Presentation of the result to the top management of the enterprise.
  • Formation of the work schedule of consultants, in accordance with the load of the line.
  • Dealing with customer complaints.
  • Interaction with external counterparties.

Product Manager

Askep LLC
03.2019 - 09.2019
  • Formation of contracts/acts and control of calculations
  • Control of connections of institutions to the system
  • Control of the quality and completeness of the provision of services
  • Communication with external stakeholders
  • Control of the quality, completeness and timeliness of answers
  • Adjustment of the work algorithm and response scripts of support service agents and sales managers
  • Determining the priority and expediency of future improvements to the system
  • Monitoring the timeliness and quality of development
  • Control over the timeliness and completeness of work and settings with the CRM system
  • Construction, optimization and description of internal business processes

Quality Control Supervisor

Tickets Travel Network GmbH
06.2016 - 09.2018
  • Construction of reports, analytics and timely registration of KPI results of the Company's divisions.
  • Determining the requirements for the automated system for calculating the performance indicators of the Company's divisions and directing them to the Quality Control automation manager.
  • Submission of proposals/description and testing of the algorithm for calculating the KPI of employees of divisions.
  • Participation in the preparation, conducting of attestations of divisions and their control.
  • Making suggestions to the manager on improving the KPI system of units.
  • Determining the Company's financial and reputational risks through and conducting an official investigation.
  • Carrying out activities within the limits of one's authority.

Education

High School Diploma -

Rohatyn Hight School #2
Ukraine
05.2001 -

Skills

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Certification

Basics, Requirements of The Standard. Certificate: Standard EN 15838; ISO 19011:2011 Requirements

Timeline

Small Business Owner

Stetsiak Massage Studio
05.2021 - 10.2023

Head of the Call Center

Eskulab LLC
11.2019 - 11.2020

Product Manager

Askep LLC
03.2019 - 09.2019

Management Risk. Certificate: Standards of The ISO 31000 And ISO 31010

06-2017

Quality Control Supervisor

Tickets Travel Network GmbH
06.2016 - 09.2018

Basics, Requirements of The Standard. Certificate: Standard EN 15838; ISO 19011:2011 Requirements

06-2016

High School Diploma -

Rohatyn Hight School #2
05.2001 -

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