IHOR STETSIAK
Any Possition
Rego Park,NY
Summary
Personal qualities:
Teamwork, honesty, self-motivation, detail-oriented, responsibility, punctuality, flexibility.
Overview
7
7
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Small Business Owner
Stetsiak Massage Studio
05.2021 - 10.2023
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Tax reporting
- Did classical type massages
- Development and maintenance of a personal website and social networks
Head of the Call Center
Eskulab LLC
11.2019 - 11.2020
- Creation and description of new, optimization of existing business processes of the information line.
- Writing internal standards and other internal documentation.
- Creation of the scheme, its implementation and work on improving the voice menu (IVR) of the information line.
- Formation of statistics for a certain period and its analysis. Presentation of the result to the top management of the enterprise.
- Formation of the work schedule of consultants, in accordance with the load of the line.
- Dealing with customer complaints.
- Interaction with external counterparties.
Product Manager
Askep LLC
03.2019 - 09.2019
- Formation of contracts/acts and control of calculations
- Control of connections of institutions to the system
- Control of the quality and completeness of the provision of services
- Communication with external stakeholders
- Control of the quality, completeness and timeliness of answers
- Adjustment of the work algorithm and response scripts of support service agents and sales managers
- Determining the priority and expediency of future improvements to the system
- Monitoring the timeliness and quality of development
- Control over the timeliness and completeness of work and settings with the CRM system
- Construction, optimization and description of internal business processes
Quality Control Supervisor
Tickets Travel Network GmbH
06.2016 - 09.2018
- Construction of reports, analytics and timely registration of KPI results of the Company's divisions.
- Determining the requirements for the automated system for calculating the performance indicators of the Company's divisions and directing them to the Quality Control automation manager.
- Submission of proposals/description and testing of the algorithm for calculating the KPI of employees of divisions.
- Participation in the preparation, conducting of attestations of divisions and their control.
- Making suggestions to the manager on improving the KPI system of units.
- Determining the Company's financial and reputational risks through and conducting an official investigation.
- Carrying out activities within the limits of one's authority.
Education
High School Diploma -
Rohatyn Hight School #2
Ukraine 05.2001 -
Skills
Cost control and analysis
Staffing
Human resources administration
New small business launch
Certification
Basics, Requirements of The Standard. Certificate: Standard EN 15838; ISO 19011:2011 Requirements
Timeline
Small Business Owner
Stetsiak Massage Studio
05.2021 - 10.2023
Head of the Call Center
Eskulab LLC
11.2019 - 11.2020
Product Manager
Askep LLC
03.2019 - 09.2019
Management Risk. Certificate: Standards of The ISO 31000 And ISO 31010
06-2017
Quality Control Supervisor
Tickets Travel Network GmbH
06.2016 - 09.2018
Basics, Requirements of The Standard. Certificate: Standard EN 15838; ISO 19011:2011 Requirements
06-2016
High School Diploma -
Rohatyn Hight School #2
05.2001 -