IINDIA PORTER
Puttery
Washington,DC
6
years of professional experience
Compassionate and detail-oriented in healthcare support with 5+ years of customer service and patient-facing experience in fast-paced clinical environments. Experienced in patient intake, vital signs monitoring, appointment scheduling, and electronic health record documentation while maintaining strict HIPAA compliance. Recognized for strong communication skills, empathy with patients, and supporting smooth and efficient clinic operations.
Work History
Lead Bartender
1 Year 5 Months- Supervised bar operations, ensuring high standards of service and efficiency.
- Trained and mentored new bartenders in mixology techniques and customer engagement.
- Provided exceptional customer service in a fast-paced, high volume environments.
- Prioritizing multiple tasks and working efficiently to ensure customer satisfaction.
- Communicated with team members to deliver high-quality service during peak business hours.
Medical Receptionist
1 Year 5 Months- Managed patient scheduling, appointment confirmations, and check-in/check-out procedures.
- Verified insurance information and assisted with preparation of patient documentation.
- Maintained organization of patient files and administrative records.
- Handled high call volume while maintaining professionalism and accuracy.
- Updated patient records, medical histories, and contact information for traceability
Medical Office Intern
2 Years 8 Months- Supported daily front desk and administrative operations in a busy healthcare office environment.
- Answered high-volume phone calls, documented messages accurately, and directed inquiries to appropriate staff.
- Maintained and updated patient records while following confidentiality and HIPAA privacy standards.
- Assisted clinical staff with patient intake and preparation for examinations.
- Measured and recorded vital signs including blood pressure, pulse, temperature, and oxygen saturation.
- Documented patient information accurately within Electronic Health Records (EHR).
- Responded quickly to requests from doctors’ offices or other departments within the organization.
Education
Medical Assistant Program
Medical Assistant Program
Skills
Appointment Scheduling
Insurance Verification
Data Entry
Patient Intake
Vital Signs Monitoring
Electronic Health Records (EHR)
HIPAA Compliance
Customer Service
Clinical Training
Timeline
Lead Bartender
Puttery
03.2025 - CurrentRead More
Medical Receptionist
Private Clinic
12.2022 - 05.2024Read More
Medical Office Intern
PFC Associates
02.2020 - 10.2022Read More
Prospects College of Advanced Technology
Medical Assistant Program
Read More
University of The District of Columbia
Medical Assistant Program
Read More