Summary
Overview
Work History
Education
Skills
Volunteer and Extra Work
Timeline
Generic

Ijaylah Carmichael

Garland,NC

Summary

Reliable Shift Leader with four years in customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Shift Leader

Subway
08.2019 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Regulated pricing, inventory count and supply during shift hours.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Effectively supervised staff of 2+ personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained store equipment, printers and fax machines.

Education

Associate of Arts -

Sampson Community College
Clinton, NC
05.2023

Skills

  • Role Modeling
  • Handling Customer Complaints
  • Shift Paperwork Completion
  • Technical Proficiency
  • Training Assistance
  • Conflict Resolution
  • Assigning Work
  • Administration and Reporting
  • Staff Supervision
  • Team Leadership
  • Managing Operations and Efficiency
  • Cash Sales Counts

Volunteer and Extra Work

  • Participated outside of classroom hours at Warsaw Animal Hospital working alongside Dr.Martin and classmates to successfully learn to deal with large and farm animals.
  • Participated in FFA, Future Farmers of America, throughout high school career. Taken part in goat shows at local and state fair in NC. Watched and taken care of school farm animals during school hours.


Timeline

Shift Leader

Subway
08.2019 - Current

Associate of Arts -

Sampson Community College

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Ijaylah Carmichael