Summary
Overview
Work History
Education
Skills
Timeline

Jordan Mueller

Crest Hill,IL

Summary

Reliable Shift Leader with 2 years in the food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Always going a step and beyond to make sure customers are always very joyed with the fast, and friendly service. As well as making sure everyday that the staff are always going home happy about who they're working for.

Overview

3
3
years of professional experience

Work History

Shift Leader

Potbelly's Sandwich Shop
05.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Maintained a happy staff and a clean shop always
  • Typically work with about 100-300 customers a day depending on the day
  • Constantly coaching the team to bring down food cost and labor so that we can succeed

Associate

Journeys Shoes
11.2019 - 05.2021
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Mentored and coached other team members to meet daily sales goals.
  • Constantly went above and beyond sales goals, and worked harder than anyone else around, while encouraging them to work harder
  • Would typically work with about 20-40 customers daily, and would always push and sell extra items to reach daily sale goals

Education

High School Diploma -

Lockport High School, Lockport, IL
05.2022

Skills

  • Sales Expertise
  • Staff Development
  • Role Modeling
  • Safety Processes
  • Issue Resolution
  • Cash Handling
  • Staff Training
  • Team Leadership
  • Daily Workflows
  • Operations Management
  • Team Motivation

Timeline

Shift Leader - Potbelly's Sandwich Shop
05.2021 - Current
Associate - Journeys Shoes
11.2019 - 05.2021
Lockport High School - High School Diploma,

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Jordan Mueller