I'Jewel Curry

• Receive, direct, and place internal and external calls to offices, ICUs, non-VA hospitals, VA hospitals, staff, and Veterans, etc.

• Morning announcements or overhead dispatches within the hospital campus.
• Initiate page calls through paging local and long-range paging systems to contact medical staff.
• Respond to all emergency calls, such as medical emergencies, fire emergencies, bomb threats, active shooters, and other disasters.
• Follow departmental procedures within HIPAA and Veterans' Rights Guidelines.
• Document all emergencies for reporting to the Emergency Access Point.
• Availability in the evening, night, and weekend schedules when required.
• Transfer information via Teams and email to be used by all hospital medical employees.
• The use of medical terminology for the various on-call schedules after hours, handling patient calls, and connecting to on-call covering doctors by service.
• Enter updated on-call information from Amion into the computer system for use by evening, night, and weekend staff.
• Respond to the TTY unit (hearing impaired) and language translators when necessary, connecting them to Craycom.

• Answer a heavy volume of incoming calls.
• Respond to telephone and email inquiries; determine service required.
• Utilize Siebel to research the data needed to respond to inquiries.
• Maintain the tracking system used to record and monitor inquiries and resolutions.
• Received complaints from residents and prepared work tickets regarding maintenance problems.
• Schedule and confirm repair appointments with residents.

• Assisted customers with product selection, provided detailed information, and processed transactions.
• Onboarded customers to the store's rewards program, and facilitated gift card purchases.
• Resolved customer concerns professionally and in adherence to company policies.

• Proactively addressed customer queries regarding testing logistics, dates, and locations.
• Provided comprehensive preparation materials to customers.
• Exhibited strong problem-solving skills in directing calls to appropriate departments.
• Maintained up-to-date records, ensuring accuracy and efficiency.

• Processed travel reservations, itinerary changes, cancellations, and special accommodations for paratransit customers.
• Managed high call volumes while providing prompt and courteous service.
• Maintained accurate records, and ensured data integrity across customer accounts.