Ikea Cross
Albany,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sagility Health
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Everise
03.2022 - 02.2023
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Student Loan Advisor
Nelnet Student Loan Services
01.2020 - 02.2022
- Counseled students and parents about financial aid options and program details.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Provided financial aid counseling to enrolled and prospective students.
- Evaluated loan requests and documents to verify accuracy and completeness.
Sales Associate
Walmart
06.2018 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Monroe High School
Albany, GA05.2018
Skills
- Conflict Resolution
- Research
- Promotional Support
- Call Center Operations
- Business Development Understanding
- Prioritization
- Customer Service
- Documentation
- Refund Processing
- Critical Thinking
- Computer Proficiency
- Team Development
Timeline
Customer Service Representative
Sagility Health
02.2023 - Current
Customer Service Representative
Everise
03.2022 - 02.2023
Student Loan Advisor
Nelnet Student Loan Services
01.2020 - 02.2022
Sales Associate
Walmart
06.2018 - 12.2019
High School Diploma -
Monroe High School
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