Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ikechukwu OPARA

Lanham,MD

Summary

Proven Service Manager with expertise in equipment maintenance, compliance monitoring, and customer service. Committed to enhancing operational readiness and streamlining processes to deliver exceptional service quality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Service Manager

NTB-National Tire & Battery
Bowie, Maryland
01.2025 - Current
  • Maintained accurate records of services and inventory levels consistently.
  • Trained new employees on safety protocols and service procedures.
  • Monitored equipment maintenance to ensure operational readiness at all times.
  • Ensured compliance with company policies and industry standards regularly.
  • Collaborated with customers to offer solutions to service needs.

Business Analyst

Maximus Call Center
Hampton, VA
02.2022 - 11.2024
  • Collaborated with teams to streamline processes and enhance operational efficiency.
  • Facilitated training workshops for staff on new tools and procedures.
  • Conducted requirements gathering sessions with stakeholders for system enhancements.
  • Assisted in project management tasks to ensure timely delivery of initiatives.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.

Education

Bachelor of Science - PROJECT MANAGEMENT TECHNOLOGY

FUTO
NIGERIA
11-2004

Skills

  • Service management
  • Customer service
  • Equipment maintenance
  • Compliance monitoring
  • Process improvement
  • Inventory management
  • Problem solving
  • Requirements gathering

Certification

  • SCRUM MASTER CERTIFICATE
  • CERTIFIED FOLK LIFT OPERATOR

Timeline

Service Manager

NTB-National Tire & Battery
01.2025 - Current

Business Analyst

Maximus Call Center
02.2022 - 11.2024

Bachelor of Science - PROJECT MANAGEMENT TECHNOLOGY

FUTO

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