Ikeiah Sullivan
Conyers,GA
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Service Representative
NADG
Loganville, GA
05.2023 - Current
- Updating and verifying patient information at every visit
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled patient appointments and procedures.
Certified Nursing Assistant
Eastern Maine Medical Center
Bangor, Maine
01.2022 - 04.2023
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Used mobility devices to transport patients.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Documented activities and recorded information in EMR system.
Unit Clerk /Patient Care Technician Medical Surgical
Piedmont Healthcare
Conyers, GA
08.2022 - 02.2023
- Responded to bell or light signal calls to assist patients with needs.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Assisted with patient admissions, discharges and transfers.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Recorded patient conditions and vital signs before and after medical operations.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Restocked unit frequently with necessary medical supplies.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
Patient Care Technician G
Children's Healthcare of Atlanta
Atlanta, GA
10.2017 - 01.2022
- Responded to bell or light signal calls to assist patients with needs.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Assisted with patient admissions, discharges and transfers.
- Recorded patient conditions and vital signs before and after medical operations.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Restocked unit frequently with necessary medical supplies.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Prepared patient chart for admission and compiled appropriate paperwork.
Nurse Tech
Emory Healthcare Midtown Hospital
Atlanta, GA
05.2017 - 03.2018
- Took patients' blood pressure, temperature and pulse and documented height and weight.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Engaged with patient family and friends to provide courteous visit experience.
- Provided support with bathing, toileting, grooming and washing.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
- Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
- Used mobility devices to transport patients.
- Completed daily patient charting on computer with Epic and Cerner.
Certified Nursing Assistant
Rockford Memorial Hospital
Rockford, IL
02.2011 - 05.2017
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Distributed drinking water and nourishment to residents.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Documented activities and recorded information in EMR system.
Education
Certified Nursing Assistant -
Highland Community College
06.2009
Skills
- Scheduling Appointments
- Fluent in English
- Medical Insurance
- Customer Service
- Medicaid
- HIPAA Compliance
- Electronic Charting
- Compassionate
- Medical Terminology Knowledge
- Direct Patient Care
References
References upon request
Certification
- CNA License
Certification
- Licensed Certified Nursing assistant-June, 2019 to Present
Timeline
Patient Service Representative
NADG
05.2023 - Current
Unit Clerk /Patient Care Technician Medical Surgical
Piedmont Healthcare
08.2022 - 02.2023
Certified Nursing Assistant
Eastern Maine Medical Center
01.2022 - 04.2023
Patient Care Technician G
Children's Healthcare of Atlanta
10.2017 - 01.2022
Nurse Tech
Emory Healthcare Midtown Hospital
05.2017 - 03.2018
Certified Nursing Assistant
Rockford Memorial Hospital
02.2011 - 05.2017
Certified Nursing Assistant -
Highland Community College
- CNA License
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