Ikemba David Ajaero
Southfield
Summary
Working hard Three years of IT support and customer service expertise as a technical support assistant, with a focus on software and hardware problems, especially in surgical robotics. demonstrated capacity to work with cross-functional teams to improve problem-solving procedures and maximize system efficiency. committed to upholding strict guidelines for technical documentation, compliance, and customer service. To increase technical proficiency, I'm now working on a Bachelor of Science in Computer Science. competent in handling challenging technological situations and has a strong background as a computer user support specialist. renowned for having excellent troubleshooting abilities and providing solutions that raise customer happiness and system functionality. adept at communicating ideas clearly and effectively to make sure consumers comprehend and use hardware and software correctly. successfully increased user experience and help desk response times by implementing proactive training and support programs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Assistant
Corewell Health
Troy
07.2023 - Current
- Assisted in the installation, configuration, and maintenance of computer systems and peripherals.
- Collaborated with team members to identify recurring technical issues in EPIC and develop solutions for efficient problem resolution.
- Documented all support activities including issue details, resolutions provided, and follow-up actions taken.
- Assisted in testing new software releases to ensure compatibility with existing systems.
- Performed system upgrades and updates as required to maintain optimal performance levels for surgical robots.
- Maintained an up-to-date knowledge base of commonly encountered technical issues and their resolutions in surgical robot machines.
- Participated in team meetings to discuss ongoing projects, share knowledge, and provide input on process improvements.
- Ensured compliance with company policies while handling confidential customer information.
Delivery Driver
Grubhub
Southfield
06.2021 - 08.2021
- Delivered packages and goods to customers in a timely and efficient manner.
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions.
- Ensured the safe handling and transportation of fragile or perishable items.
- Adhered to all traffic laws and regulations while operating company vehicles.
- Managed delivery routes effectively to optimize efficiency and minimize fuel consumption.
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally.
- Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction.
- Followed established safety protocols for loading/unloading packages or goods from the vehicle.
Online Grocery Pickup Associate
Walmart Store
Commerce
12.2020 - 05.2021
- Assisted customers in locating items and provided product recommendations based on their preferences.
- Collaborated with team members to unload delivery trucks and verify accuracy of received merchandise.
- Provided exceptional customer service by addressing inquiries, resolving complaints, and assisting with special requests.
- Performed regular quality checks on perishable items to remove expired or damaged products from the shelves.
- Contributed to a positive work environment by fostering teamwork, communication, and mutual respect among colleagues.
- Suggested improvements in workflow processes that resulted in increased efficiency.
- Handled customer inquiries regarding product availability, ingredients, allergens, etc.
Crew Member
McDonald's
Southfield
06.2018 - 01.2020
- Provided exceptional customer service by greeting customers, taking orders, and accurately processing payments.
- Maintained cleanliness and organization of work area, adhering to health and safety regulations.
- Managed high-volume drive-thru orders efficiently, minimizing wait times for customers.
- Demonstrated strong communication skills by effectively communicating order details with kitchen staff.
- Handled customer inquiries and complaints in a professional manner, resolving issues promptly.
- Operated cash register system accurately, handling transactions with precision.
- Contributed to maintaining inventory levels by restocking supplies as needed throughout shifts.
- Worked collaboratively with colleagues to achieve daily sales targets and goals.
- Received recognition for consistently providing excellent customer service.
Education
Bachelor's degree - Software Engineering
Wayne State University
Detroit, MI04-2026
Associate in Science (AS) - CIS
Wayne County Community College District
Detroit, MI06.2022
Skills
- User Interface (UI)
- Windows
- JavaScript
- Microsoft Office
- HTML5
- Software development
- Software troubleshooting
- Computer Science
- Java
- CSS
- C/C
- Technical support
- System upgrades
- Network troubleshooting
- Customer service
- Operating systems
- Problem solving
- Virtualization techniques
- Remote Desktop
- DHCP/DNS ethernet and firewall proficient
- Network support
- Highly professional
- Computer diagnostics
- Diagnose faults
- Problem-solving
- Help desk support
- Excellent communication
- MS office proficiency
- Software patches
- Backup solutions
- Software installation
- Problem-solving abilities
- Scripting languages
- Hardware and software repair
- Interpersonal communication
Certification
Driver's License
W3C Front-End Web Developer Professional Certificate
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Native/ Bilingual
Timeline
Technical Support Assistant
Corewell Health
07.2023 - Current
Delivery Driver
Grubhub
06.2021 - 08.2021
Online Grocery Pickup Associate
Walmart Store
12.2020 - 05.2021
Crew Member
McDonald's
06.2018 - 01.2020
Bachelor's degree - Software Engineering
Wayne State University
Associate in Science (AS) - CIS
Wayne County Community College District
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