Hi, I’m
Natalie Crowe
Sheridan,IN
Summary
Perceptive and well-versed at identifying and documenting complex software problems and causes. Designs test plans and procedures and equips and trains newer colleagues. Demonstrates practiced expertise in product design and participates in design reviews to offer early input on functional requirements and potential problems.
Overview
14
years of professional experience
Work History
Zylo
Application Support Analyst
06.2022 - Current
Job overview
- Maintained strong relationships with stakeholders by providing exceptional service and communication throughout issue resolution process.
- Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Participated in regular team meetings to discuss ongoing projects, share insights on best practices, and coordinate workload distribution among team members.
- Supported end-users in navigating complex applications, guiding them through features and functions while troubleshooting issues as needed.
- Contributed to application testing efforts, identifying defects and collaborating with developers on fixes prior to release.
- Developed and maintained effective client communications to guarantee client satisfaction and improve client retention by 80%.
Jewelr
CEO & CoFounder
07.2019 - 09.2023
Job overview
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Grew our customer base through targeted outreach and networking events.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Streamlined operational processes for improved efficiency and cost reduction.
- Managed financial operations, ensuring fiscal responsibility and maintaining profitability during periods of economic uncertainty.
- Achieved company growth by implementing strategic plans and streamlining operations.
Tangoe, Inc
Solutions Engineer
01.2021 - 06.2021
Job overview
- Collaborated closely with product management teams to identify essential features for product development roadmaps.
- Streamlined processes for improved customer support, leading to increased client satisfaction.
- Facilitated smooth integrations with third-party systems, ensuring seamless user experiences.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software concerns.
Tangoe, Inc
Business Analyst
07.2020 - 01.2021
Job overview
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Tangoe, Inc
Implementation Specialist
01.2019 - 07.2020
Job overview
- I onboarded high level multi-country clients onto the Tangoe Mobility portal including but not limited to clients like: LinkedIn, ExxonMobil, and more
- Running several weekly meetings with clients
- Uncovering and Suggesting New Best Business Practices
- Live demo and training of the product
- Building out their custom business portal by: Pulling carrier reports, inputting customer data, building excel reports for importing, creating themes, building html email templates, QA, customer support after launch, and much more.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
Mobi Wireless Management
Account Specialist
07.2018 - 12.2018
Indy Facets Private Jewelers
Director of Operations and Business Development
01.2017 - 05.2018
Aflac
Indiana Regional Recruiter
01.2017 - 01.2017
Petite G Jewelers
Marketing Director
01.2016 - 01.2017
Apex Diamonds
Midwest Director
01.2013 - 01.2015
Liberty National Life
Sales Director, North America
01.2013 - 01.2013
Administration and Maintenance
Nashville Coordinator & COOs Executive Assistant
01.2011 - 01.2013
Education
Art Institute of Indianapolis, Indianapolis, IN
Associate of Arts from Photography & Graphic Design
01.2012
Ball State University, Muncie, IN
Bachelor of Arts from Fine Arts
01.2006
Holy Cross College, Notre Dame, IN
Associate of Arts from General Studies
01.2004
Clay High School, South Bend, IN
High School Diploma
01.2002
Skills
- Software Development Process
- User Interface (UI)
- Business Analysis
- HTML5
- Jira
- Java
- Scrum
- JavaScript
- Project implementation
- Splunk
- Zendesk Admin
- ServiceNow
- APIs
- Microsoft Excel
- Team management
- Project management
- Root cause analysis
- Application support
- Software development
- Technical writing
- Web design
- UI
- Log Analysis
- Incident Management
Assessments
Project timeline management, Proficient, 01/01/23
Awards
1% Award - MOBI, 01/01/19, As a dedicated employee, I'm proud to have developed a software solution that significantly saved the company time and money by automating and streamlining our process for waking up activities. This innovation boosted productivity, reduced errors, and improved service reliability, ultimately cutting costs and enhancing efficiency. I’m honored to receive this award and remain committed to creating solutions that drive our success.
Publications
Featured Startup
- https://www.zworks.org/community/featured-startup-jewelr/#more-1711
Elevate Ventures Graduates Second Cohort
- https://www.insideindianabusiness.com/articles/elevate-ventures-graduates-second-cohort
GBETA Launches Indy Fall Cohorts
- https://www.insideindianabusiness.com/articles/gbeta-launches-indy-fall-cohorts
Timeline
Application Support Analyst
Zylo
06.2022 - Current
Solutions Engineer
Tangoe, Inc
01.2021 - 06.2021
Business Analyst
Tangoe, Inc
07.2020 - 01.2021
CEO & CoFounder
Jewelr
07.2019 - 09.2023
Implementation Specialist
Tangoe, Inc
01.2019 - 07.2020
Account Specialist
Mobi Wireless Management
07.2018 - 12.2018
Director of Operations and Business Development
Indy Facets Private Jewelers
01.2017 - 05.2018
Indiana Regional Recruiter
Aflac
01.2017 - 01.2017
Marketing Director
Petite G Jewelers
01.2016 - 01.2017
Midwest Director
Apex Diamonds
01.2013 - 01.2015
Sales Director, North America
Liberty National Life
01.2013 - 01.2013
Nashville Coordinator & COOs Executive Assistant
Administration and Maintenance
01.2011 - 01.2013
Art Institute of Indianapolis
Associate of Arts from Photography & Graphic Design
Ball State University
Bachelor of Arts from Fine Arts
Holy Cross College
Associate of Arts from General Studies
Clay High School
High School Diploma
Similar Profiles
KRISTEN A KOMASSAKRISTEN A KOMASSA
Senior Strategic Account Executive at ZyloSenior Strategic Account Executive at Zylo
Patrick FlanaganPatrick Flanagan
Strategic Account Director at ZyloStrategic Account Director at Zylo
Shivkant SharmaShivkant Sharma
Sous Chef at Kakapo & Zylo by KakapoSous Chef at Kakapo & Zylo by Kakapo