Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Ikeyona Shine

Buckhead,GA

Summary

Proven track record in enhancing customer satisfaction and loyalty at Publix, adept in conflict resolution and critical thinking. Excelled in maintaining professionalism under pressure, significantly improving client relations. Skilled in Microsoft Excel and active listening, I consistently resolved customer complaints, boosting repeat business.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Publix
01.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Participated in training programs to enhance product knowledge and customer service skills.

Front Desk Receptionist

Fairfield Inn Marriott Atlanta Buckhead
08.2023 - 08.2024
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.

Education

Associate Degree In Nursing - Nursing

Kennesaw State University
Kennesaw, GA

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Payment Processing
  • Client Relations
  • Customer satisfaction measurement
  • Paperwork Processing
  • Documentation
  • Prioritization
  • Staff Training
  • Dispute Resolution

Certification


  • CNA - Certified Nurse Assistant
  • CPCT/A - Patient Care Technician/Assistant

Timeline

Customer Service Representative

Publix
01.2024 - Current

Front Desk Receptionist

Fairfield Inn Marriott Atlanta Buckhead
08.2023 - 08.2024

Associate Degree In Nursing - Nursing

Kennesaw State University

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Ikeyona Shine