Ikmanjot Kaur
Tampa
Summary
Results-driven professional experienced in account management and sales strategy. Demonstrated success in developing strong client relationships and collaborating with cross-functional teams to streamline sales processes and boost brand awareness at industry events.
Overview
11
11
years of professional experience
Work History
Business Development Representative
Alight
Orlando Florida
08.2021 - Current
- Identified and pursued new business opportunities through targeted outreach and relationship building.
- Developed tailored presentations to address client needs, enhancing engagement and interest in services.
- Collaborated with cross-functional teams to streamline sales processes and improve client onboarding experience.
- Conducted market research to identify trends and inform strategic planning for growth initiatives.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Expanded business through effective network development, identifying new, and prospective clients.
- Conducted market research to identify new business opportunities and target areas for expansion.
- Coordinated with internal teams such as finance, legal, and operations to streamline deal closure processes while prioritizing customer satisfaction throughout all stages of engagement.
- Boosted brand awareness by representing the company at industry events and conferences.
- Developed strong relationships with key industry partners for mutually beneficial collaborations.
- Formulated detailed account plans outlining objectives, timelines, and KPIs for successful client management.
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Collaborated closely with marketing teams to develop targeted campaigns for lead generation.
- Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth.
Nurse Extern
HCA Northside Emergency Department
Saint Petersburg Florida
09.2021 - 02.2024
- Assisted in triaging patients to prioritize care and streamline emergency department workflow.
- Performed vital sign assessments and documented patient information accurately in electronic health records.
- Supported nursing staff in administering treatments and medication under supervision, ensuring adherence to protocols.
- Collaborated with interdisciplinary teams to coordinate patient care and enhance communication across departments.
- Observed and reported changes in patient conditions, contributing to timely interventions and improved outcomes.
- Educated patients on discharge instructions and follow-up care, fostering understanding of health management post-visit.
- Maintained cleanliness and organization of treatment areas, ensuring compliance with safety and infection control standards.
- Promoted a safe and comfortable environment for patients by adhering to infection control protocols and maintaining cleanliness within the facility.
- Observed and reported any changes in patient condition to proactively address potential risks.
- Documented and communicated patient information in EMR system for accurate tracking.
- Collaborated with supervising nurses to ensure quality care for all patients on the unit.
- Used evidence-based practices to guide decision-making, resulting in optimal patient outcomes.
- Enhanced communication between interdisciplinary teams for better patient outcomes.
- Prepared and administered medications in accordance with established protocols.
- Effectively managed time and resources to provide optimal patient care during high-volume shifts, ensuring timely provision of necessary interventions.
- Handled specimen collection and prepared for transport to facilitate laboratory testing.
- Enhanced patient and family education by distributing relevant health care literature and resources.
- Actively participated in continuing education opportunities for personal growth as well as improved patient outcomes through updated knowledge of best practices within nursing standards.
- Enhanced patient safety by promptly addressing concerns and reporting observations to nursing staff.
- Contributed to development of patient care plans by providing input based on direct observations and interactions.
Admissions Representative
Ultimate Medical Academy Online Operations
Temple Terrace, FL
09.2019 - 09.2021
- Guided prospective students through enrollment processes, ensuring clear communication and understanding of program offerings.
- Assisted in developing marketing strategies to attract diverse student populations and enhance enrollment numbers.
- Collaborated with academic departments to ensure accurate program information was communicated to potential applicants.
- Facilitated onboarding sessions for new admissions staff, enhancing their understanding of operational procedures.
- Analyzed application data to identify trends, informing recruitment strategies and improving outreach efforts.
- Enhanced student support services by implementing feedback mechanisms to address applicant concerns and improve satisfaction.
- Maintained compliance with accreditation standards throughout the admissions process, ensuring regulatory requirements were met consistently.
- Mentored newly hired staff members in their roles as Admissions Representatives, fostering a culture of professional growth and development within the department.
- Supported students through admissions process by answering questions and assisting with forms.
- Informed prospective students of financial aid options available at our institution and provided guidance on the application process.
- Spoke to groups of prospective students about enrollment, institution benefits and features during information sessions.
Medical Device Sales/Inbound Call Center Representative
Centeral Orthopedic Group
Plainview, NY
01.2018 - 07.2019
- Managed high-volume inbound calls, ensuring accurate information delivery to patients and providers.
- Resolved patient inquiries efficiently, enhancing overall customer satisfaction and service quality.
- Collaborated with healthcare professionals to schedule appointments and coordinate patient care seamlessly.
- Trained new team members on call handling procedures and company protocols to maintain service standards.
Healthcare Recruiter/Officer Manager
Hadi Medical Group
Levittown New York
01.2015 - 01.2018
- Developed sourcing strategies to attract top healthcare talent across various specialties.
- Collaborated with department heads to understand staffing needs and align recruitment efforts.
- Conducted comprehensive candidate screenings, ensuring alignment with organizational values and requirements.
- Leveraged applicant tracking systems to streamline recruitment processes and improve efficiency.
- Mentored junior recruiters, fostering skill development and enhancing team performance.
- Implemented innovative recruitment techniques that increased candidate engagement and retention rates.
- Analyzed hiring metrics to identify trends and optimize future recruitment strategies effectively.
- Established relationships with educational institutions to create a pipeline for emerging healthcare professionals.
Education
Bachelor of Business Administration -
Strayer University
Washington, VT11.2027
High School Diploma -
General Douglas MacArthur High School
Levittown New York 06.2011
Skills
- CRM management
- Cold calling
- Salesforce
- Relationship building
- Lead development
- Account management
- Performance tracking
- Product expertise
- Consultative sales
- Product knowledge
- Customer relationship management
- Sales strategy
- Project management
- Staff training
- Social media marketing
- Account development
- Territory development
Timeline
Nurse Extern
HCA Northside Emergency Department
09.2021 - 02.2024
Business Development Representative
Alight
08.2021 - Current
Admissions Representative
Ultimate Medical Academy Online Operations
09.2019 - 09.2021
Medical Device Sales/Inbound Call Center Representative
Centeral Orthopedic Group
01.2018 - 07.2019
Healthcare Recruiter/Officer Manager
Hadi Medical Group
01.2015 - 01.2018
Bachelor of Business Administration -
Strayer University
High School Diploma -
General Douglas MacArthur High School