Ikram Lahlali
Cypress,Tx
Summary
Experience field . Skilled in excellent customer service, Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Achieved industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multitasker.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Entrepreneur
My Own Work
04.2022 - 08.2024
- Determined business plan, mission statement, and vision.
- Enhanced online presence with well-designed websites, engaging social media content.
- Identify skincare products and supplements in US that meet Dubai`s market demands, focusing on quality, safety,and efficacy.
- Conduct through market research on consumer trends in dubai,understanding local demand for specific skincare and wellness products.
- Build strong relationships with clients, offering excelent customer service.
- Create a marketing strategy that utilizes both online (social media,SE)and offline ( retail promotions)method to promote skincare and supplements.
Pharmacy Technician
CVS Pharmacy
09.2021 - 02.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Provide patients with general information about vaccines and schedule them for routine vaccines like flu,COVID-19or travel vaccines.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
COVID-19 Vaccinator
Stuffing
06.2020 - 11.2020
- Administered vaccinations via intramuscular injection and completed proper documentation.
- Increased patient satisfaction by delivering efficient and accurate COVID-19 vaccinations in a timely manner.
- Educated patients on the importance of vaccination, addressing concerns and providing accurate information about possible side effects.
Vitamin Sales
Vitamin World USA
01.2019 - 04.2019
- Assisted customers with special requests or concerns,
- Maintained positive image for the company by handling client inquiries professionally
- educating client on the benefits of various vitamins.
- Promoted extra vitamin needed to insure the sales targets are met or exceeded.
- stay up to date about competitor products and latest scientific research of new products.
- provide excellent customer service and follow-up to ensure client satisfaction.
- self motivated and results oriented with passion for health and wellness
Move to USA
N/A
08.2016 - 12.2018
Pharmacist in Charge
Medicina Pharmacy
01.2016 - 07.2016
- Managed a team of pharmacy technicians, providing guidance and training to ensure adherence to best practices and regulatory compliance.
- Monitored controlled substances inventory and records, ensuring compliance with state regulations and preventing diversion or misuse.
- Improved customer satisfaction by providing timely and accurate prescription processing, counseling on medication usage, and addressing any concerns or questions.
- Developed strong relationships with healthcare providers, fostering trust and collaboration in medication therapy management for patients.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
Pharmacist in charge
Al Manara Pharmacy
11.2012 - 12.2015
- Enhanced patient safety by implementing a thorough medication review process and addressing potential drug interactions.
- Maintained accurate inventory records, ensuring the pharmacy had an adequate supply of medications to meet patients'' needs.
- Ensure all medications are dispensed accurately and safety, adhering to regulatory standard and best practices.
- ensure compliance with all local and national pharmacy laws and regulations.
- handle inspections and audits by regulatory authotities.
Regulatory Affairs Coordinator
Boehringer Ingelheim Pharmaceuticals
04.2012 - 11.2012
- Collaborated with cross-functional teams to ensure timely delivery of regulatory documents.
- Assist in insuring that the company"s products comply with all applicable regulations and standards in the markets where they are sold.
- Review product labeling , packaging, promotional materials for compliance with regulatory guidelines.
- Supported successful product launches by coordinating effective regulatory strategies.
- Streamlined submission processes for improved efficiency and reduced review times.
- Facilitated communication between departments to ensure a seamless flow of information related to regulatory affairs.
- Prioritized project-related tasks to efficiently complete essential tasks.
Pharmacist
Al Manara Pharmacy
03.2011 - 04.2012
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Offer advice on over -the -counter products, supplements and general health concerns.
Medical Representative
Delta
01.2007 - 02.2009
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
- Regularly exceeded sales targets by establishing rapport with new clients while maintaining long-lasting relationships with existing ones.
- Conducted market research on competitor products and services, informing tailored sales pitches and strategies.
- Provided exceptional customer service throughout the entire sales process, fostering loyalty among clients and repeat business opportunities.
Education
Bachelor of Pharmacy - Pharmacy
National University of Pharmacy
Kharkove UkraineSkills
- Customer Service
- Teamwork and Collaboration
- Relationship Building
- Decision-Making
- Business marketing
- Sales Strategies
- Goal Setting
Certification
Certificate in Technology of The Remedies Homeopathic, National University of Pharmacy, Kharkov, Ukraine
Certificate in skin annalisis
Accomplishments
- Achieved buisness successfully pursue its goal by ensuring good patient health while staying profitable.
- Increased sales by 80% in one month.
- Leading pharmacy team that achieved positive, measurable results
- Exceeding sales targets
Languages
English
French
Russian
Arabic
Timeline
Entrepreneur
My Own Work
04.2022 - 08.2024
Pharmacy Technician
CVS Pharmacy
09.2021 - 02.2022
COVID-19 Vaccinator
Stuffing
06.2020 - 11.2020
Vitamin Sales
Vitamin World USA
01.2019 - 04.2019
Move to USA
N/A
08.2016 - 12.2018
Pharmacist in Charge
Medicina Pharmacy
01.2016 - 07.2016
Pharmacist in charge
Al Manara Pharmacy
11.2012 - 12.2015
Regulatory Affairs Coordinator
Boehringer Ingelheim Pharmaceuticals
04.2012 - 11.2012
Pharmacist
Al Manara Pharmacy
03.2011 - 04.2012
Medical Representative
Delta
01.2007 - 02.2009
Bachelor of Pharmacy - Pharmacy
National University of Pharmacy
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