Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ikrama Ahmed

Louisville

Summary

Dedicated and adaptable professional with a diverse background in healthcare administration, education, and customer service. Proven ability to manage front-line patient registration processes with attention to detail and confidentiality, effectively communicate in educational settings, and provide high-quality service in fast-paced retail environments. Strong interpersonal skills, a commitment to accuracy, and a passion for helping others across a variety of roles. Experienced in working with diverse populations and thriving in both team-oriented and independent settings.

Overview

7
7
years of professional experience

Work History

Registration Representative

Norton Healthcare
01.2024 - 01.2025
  • Maintained accurate records by updating patient demographics, insurance, and financial information.
  • Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
  • Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
  • Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.

Teacher

Hira Institute
08.2022 - 05.2024
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Dispensing Technician

Visionworks Doctors of Optometry
12.2020 - 06.2022
  • Enhanced customer service experience by addressing patient concerns and answering inquiries in a professional manner.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

Cashier

Bella's Diner
01.2018 - 04.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Arts - Dental Hygiene

University Of Louisville

High School Diploma -

Fairdale High School
06-2019

Skills

  • Cross-functional teamwork
  • Daily operations management
  • Cooperative learning experience
  • Client relations
  • Critical thinking
  • Behavior management
  • Conflict resolution
  • Learning strategies
  • Work ethic and integrity
  • Customer assistance

Accomplishments

  • Resolved product issue through consumer testing.
  • Student Progress Conferences - Conducted conferences with parents, administrators, testing specialists and social workers to discuss educational plans designed to promote students' educational/social development.
  • Student Mentor - Volunteered as temporary student guidance counselor to help resolve student personal issues.

Languages

English
Native or Bilingual
Somali
Native or Bilingual

Timeline

Registration Representative

Norton Healthcare
01.2024 - 01.2025

Teacher

Hira Institute
08.2022 - 05.2024

Dispensing Technician

Visionworks Doctors of Optometry
12.2020 - 06.2022

Cashier

Bella's Diner
01.2018 - 04.2020

Bachelor of Arts - Dental Hygiene

University Of Louisville

High School Diploma -

Fairdale High School
Ikrama Ahmed