Ikramullah (Ike) Khan
Lisle,IL
Summary
Dedicated Product Owner/Business Analyst with over a decade of experience in corporate IT environments. Recognized for my ability to communicate with stakeholders, provide leadership to Agile teams, and deliver high-value projects on time. Seeking a Product Owner/Business Analyst position with opportunities for advancement and continued learning, and to prove my capability of driving product vision and impactful results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Product Owner-Manager
Walgreens
06.2023 - 12.2024
- Led the prioritization and implementation of a new Abandonment (win-back) feature, providing an increase of over 320,000 vaccine appointments in only two months' time
- Managed the integration of vaccine scheduler APIs with multiple third-parties including Pfizer, leading to over 50,000 appointment bookings via external partners
- Established usage of Objectives and Key Results (OKRs) as a goal-setting framework utilized for quarterly roadmaps with stakeholders; Created Adobe Analytics dashboards for increased metrics visibility
Senior Product Owner
Johnson & Johnson
07.2021 - 01.2023
- Contributed to multiple Legal/Compliance projects at once for a multinational Fortune 500 corporation known for developing pharmaceuticals as well as medical devices for consumers around the world
- Fulfilled several different responsibilities: backlog management, requirements gathering, user story creation, Definition of Done check with quality assurance, user acceptance testing facilitation
- Created and maintained comprehensive product documentation, ensuring all team members had access to up-to-date information on project requirements, features, and specifications.
Product Owner/Agile Team Coach
AIM Specialty Health
05.2020 - 07.2021
- Tasked with a dual role: leading the Planning & Analysis phases & coaching a new Scrum team as part of the highly prioritized Client Delivery Agile Release train for a healthcare software solutions client which covers a wide range of clinical domains and supports more than 68 million members across the US
- Co-planned department-wide meetings as part of the ongoing initiative to streamline the transition from Waterfall to Agile and embrace a SAFe approach to the SDLC
- Co-led PI Planning sessions while working to establishing goals for several Sprints at a time; Defined and executed strategic product roadmaps to build new products, enhance existing products, or improve performance
Senior Product Owner/Scrum Master
United Airlines
09.2019 - 03.2020
- Directed a team constantly receiving major Enterprise-level projects including a cloud migration, and tasked with increasing applications' performance with sub-second response times to improve customer experience for an American 'Big Four' airline
- Participated in development of Key Performance Indicators (KPIs) for the team to align with senior leadership; Created and maintained product documentation (customer journey maps, technical specs, process mapping) & non-functional requirements (security, availability, performance) to achieve desired metrics
- Held Administrator rights in Azure DevOps/TFS: Created and constantly updated Dashboards to monitor and assess the team's past performance as well as present status; Utilized multiple custom Queries to track previous releases along with any open defects
Senior Business Analyst/Scrum Master
US Foods
01.2019 - 09.2019
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives for the second largest foodservice distributor in the US
- Created detailed user stories for system enhancements, improving functionality and user satisfaction as part of developing the e-Com website for mobile devices on multiple platforms; Utilized Lucidchart to design process flows and finalize understanding of end-user scenarios
- Served as a Jira administrator: created boards, started and closed sprints, and assigned user roles
Senior Business Analyst/Scrum Master
ATI Physical Therapy
04.2018 - 01.2019
- Facilitated Agile Scrum methodology: daily stand-up, backlog refinement, sprint planning, sprint review/demo, sprint retrospective, bug triage
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations via presentations for leadership team
- Created new release management process: ServiceNow tickets for each deployment with all user stories, tasks, bugs listed
Education
Associate of Arts -
College of DuPage
Bachelor of Arts - Economics
University of Illinois At Urbana-Champaign
2025
Skills
- Adobe Analytics
- Power BI
- Azure Databricks
- SQL
- MySQL
- Jira
- Confluence
- Azure DevOps (TFS/VSTS)
- SharePoint
- ServiceNow
- Adobe Workfront
- CheetahMail (Cheetah Digital)
- Microsoft 365: Excel, FindTime, OneNote, Outlook, Planner, PowerPoint, Publisher, Teams, To Do, Word, Visio
- Figma
- Lucidchart
- Asana
- Miro
- StoriesOnBoard
- FlowMapp
- BugHerd
- Harvest & Forecast
- Tenrox
- Microsoft PPM
- Planview
- Agile/Scrum Coaching & Servant Leadership
- Capacity Planning & Risk Mitigation
- Conflict Resolution & Relationship Building
- Strategic visioning
- Data-driven decision making
- Product roadmapping
- Release planning
Certification
- Product Owner Certification, Northeastern Illinois University, 2025
- Business Analyst Certification, Northeastern Illinois University
- Scrum Master Certification, Scrum Institute
- Scrum Master Certification, Northeastern Illinois University
Timeline
Senior Product Owner-Manager
Walgreens
06.2023 - 12.2024
Senior Product Owner
Johnson & Johnson
07.2021 - 01.2023
Product Owner/Agile Team Coach
AIM Specialty Health
05.2020 - 07.2021
Senior Product Owner/Scrum Master
United Airlines
09.2019 - 03.2020
Senior Business Analyst/Scrum Master
US Foods
01.2019 - 09.2019
Senior Business Analyst/Scrum Master
ATI Physical Therapy
04.2018 - 01.2019
Associate of Arts -
College of DuPage
Bachelor of Arts - Economics
University of Illinois At Urbana-Champaign
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