Il Choe
Denver,CO
Summary
Experienced retail leader with 9+ years in customer service, visual merchandising, inventory control, and POS operations. Known for coaching teams, supporting clienteling, and creating strong shopping experiences.
Overview
10
10
years of professional experience
Work History
Sales Associate
Alo Yoga
Denver, Colorado
09.2026 - Current
- Styling customers using in-depth product knowledge to enhance shopping experience.
- Processed sales transactions through POS and register systems.
- Greeted guests with Alo Yoga brand standards and warm service.
- Supported clienteling with follow-up calls and personalized outreach to foster customer relationships.
- Resolved customer complaints to enhance satisfaction in a professional manner.
- Executed visual merchandising changes to create engaging displays on Alo Yoga sales floor.
- Replenished floor inventory and coordinated backstock with shipment teams.
Assistant Store Manager
Abercrombie & Fitch
Castle Rock, Colorado
03.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced customer satisfaction through creative problem-solving.
- Recognized by management for providing exceptional customer service.
- Promptly identified customer needs to deliver effective service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Introduced innovative ideas to improve team outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with cross-functional teams to achieve project objectives. to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
Assistant Store Manager
GUESS Factory
Thornton, Colorado
09.2019 - 03.2022
- Supported Guess Factory sales floor operations and daily store priorities.
- Trained associates on customer service, fitting room support, and brand standards.
- Led team members and provided ongoing training to enhance customer satisfaction.
- Managed cash wrap processes and resolved register issues with the store team.
- Handled customer complaints by listening carefully, recording details, and offering solutions.
- Monitored sales activity to ensure service quality and adherence to product standards.
- Supported leadership during peak business hours by motivating staff to meet targets.
- Updated visual merchandising displays to align with Guess Factory presentation guidelines.
- Tracked inventory replenishment and organized stockroom merchandise for efficient retrieval.
- Coordinated opening and closing routines with a focus on store security.
- Completed frequent walk-throughs and directed team members to correct appearance or professionalism issues.
- Interviewed and reviewed job applicants to fill vacancies with strong team members.
Visual Manager
Forever 21
Westminster, Colorado
08.2016 - 06.2019
- Ensured adherence to Forever 21’s visual standards across sales floor and window displays, enhancing brand consistency.
- Styled mannequins with current apparel, accessories, and promotional collections to attract customer attention and drive sales.
- Set floor presentations using planograms and seasonal merchandising directives.
- Placed signage, graphics, and pricing to support in-store brand messaging.
- Streamlined stockroom inventory management to facilitate efficient visual setups and timely replenishment.
- Inspected display areas for cleanliness, consistency, and presentation readiness.
- Conducted routine audits of store merchandise levels, stockroom organization, and overall cleanliness.
- Managed budgets for visual projects, keeping material use cost effective.
Education
High School Diploma -
Harrison High School
Colorado Springs, CO05-2016
Skills
- Customer service
- Client outreach
- POS systems
- Cash handling
- Cash management
- Inventory management
- Visual merchandising
Timeline
Sales Associate
Alo Yoga
09.2026 - Current
Assistant Store Manager
Abercrombie & Fitch
03.2022 - Current
Assistant Store Manager
GUESS Factory
09.2019 - 03.2022
Visual Manager
Forever 21
08.2016 - 06.2019
High School Diploma -
Harrison High School