Ila Duncan
Santa Rosa,California
Summary
Responsible and dedicated Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat, organized, and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Creative problem solver with unparalleled dedication to team success, business operations and customer loyalty. Fast learner and adapter to new circumstances and challenges. Comes across as friendly and reliable, and genuinely cares for customers and their needs/ well-being. Recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Wine Country Café & Deli
08.2022 - Current
- Greeted customers entering store and responded promptly to customer needs and inquiries.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions while performing with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to accurately enter orders, process payments and issue receipts.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Restocked display cases with attractive arrangements to promote specialty food items like pastries, muffins, scones, and more.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Restocked, displayed, tagged, and organized merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Followed exact recipes for mixing and preparing beverage and food items.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Cleaned counters, machines, utensils, and seating areas daily, in order to upkeep a welcoming and warm environment.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Addressed and resolved customer complaints to increase trust and satisfaction.
Office Assistant
On The Books
06.2020 - 08.2020
- Completed clerical tasks such as filing, copying, shredding documents, and distributing mail.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Input data into spreadsheets and databases.
- Maintained and updated office records, both digital and physical.
- Sorted and organized files, spreadsheets, and reports.
- Compiled and analyzed data to produce reports.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained strict client confidentiality to comply with preset standards and regulations.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Emptied trashcans and transported waste to collection areas.
Education
High School Diploma -
Technology High School
Rohnert Park, CA06.2022
Skills
- Money Handling for Both Credit and Cash Transactions
- Product Knowledge, as well as Product and Service Sales
- Verbal and Written Communication
- Order Taking
- Cleaning and Sanitizing
- Refunds and Exchanges
- Customer Service Excellence and Conflict Resolution/ Mediation
- Inventory Management, as well as Stocking and Replenishing
- Adaptive and Creative
- POS System Operations
- Food Preparation and Safety
- Safe Food Handling Practices
Certification
ServSafe Certificate of Achievement: California Food Handler
Timeline
Cashier
Wine Country Café & Deli
08.2022 - Current
Office Assistant
On The Books
06.2020 - 08.2020
High School Diploma -
Technology High School
ServSafe Certificate of Achievement: California Food Handler
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