Ila Kennedy
Dallas,GA
Summary
Proven expertise in front office management and HIPAA compliance, demonstrated at Turner Pediatric Dentistry. Excelled in enhancing patient satisfaction and streamlining financial operations, achieving a significant improvement in revenue collection rates. Skilled in dental software and exceptional communication, adept at resolving billing disputes and fostering trust with meticulous attention to detail.
Overview
15
15
years of professional experience
Work History
Dental Front Office Coordinator
Turner Pediatric Dentistry
Acworth, GA
03.2018 - 05.2022
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Contributed to a welcoming environment for patients by maintaining a clean, organized reception area with up-to-date reading materials.
- Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
- Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
- Assisted in the timely resolution of billing disputes with insurance carriers, ensuring accurate reimbursement for services rendered.
- Improved revenue collection rates by conducting thorough follow-up on outstanding claims, payments, and account balances.
- Maintained compliance with HIPAA regulations by securely handling sensitive patient information during all aspects of administrative duties.
- Supported successful treatment outcomes for patients through accurate insurance verification and preauthorization processes.
- Streamlined dental office operations by implementing effective organizational systems for patient records and financial documentation.
- Managed patient billing processes for timely, accurate payments.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Processed medical insurance claims and payments.
Front Desk Receptionist
First Care Pediatric Dentistry
Woodstock, GA
01.2015 - 03.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Provided basic technical support for front office equipment, minimizing downtime.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
Front Desk Receptionist
Capps Orthodontics
Marietta, GA
05.2007 - 01.2015
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Education
Masters Of Science - Conflict Management
Kennesaw State University
Kennesaw, GA06.2008
Bachelors Of Science - Communications
Georgia State University
Atlanta, GA12.2005
Skills
- HIPAA Compliance
- Dental software proficiency
- Office Administration
- Phone Etiquette
- Insurance Verification
- Treatment Planning
- Financial coordination
- Accounts Receivable
- Insurance Billing
- Front Office Management
Timeline
Dental Front Office Coordinator
Turner Pediatric Dentistry
03.2018 - 05.2022
Front Desk Receptionist
First Care Pediatric Dentistry
01.2015 - 03.2018
Front Desk Receptionist
Capps Orthodontics
05.2007 - 01.2015
Masters Of Science - Conflict Management
Kennesaw State University
Bachelors Of Science - Communications
Georgia State University