Summary
Overview
Work History
Education
Skills
Software
Certification
Additional Information
Timeline
Generic

Ila Vandel

Springfield,MO

Summary

Excellent Operations and Client Management. Dedicated to delivering positive customer experiences to promote loyalty and repeat business. Excels in promoting optimal resource utilization to handle expected and unexpected operational needs. Inspiring leader with sound judgment, good business forecasting abilities and interpersonal communication strengths.

Overview

4
4
years of professional experience
1
1
Certification

Work History

General Manager

BigPxl
06.2023 - Current
  • Drove profitability with thorough financial analysis and strategic decision-making.
  • Created internal company processes to increase company profitability and efficiencies (including implementing a new internal task management system).
  • Maintained company revenue while downsizing internal personnel by 50%.
  • Monitored financial performance and set budgets to provide financial stability and organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, and company processes.
  • Drove revenue growth by identifying new business opportunities and forging strategic partnerships.

Sales & Operations Manager

BigPxl
02.2022 - 06.2023
  • Oversight of Sales and Operations Departments to maintain cohesiveness between what was sold and what was being delivered to clients.
  • Managed over $150k in monthly recurring revenue for existing client relationships; maintained the highest client retention and growth.
  • Spearheaded client meetings to determine project needs to identify the best course of action improve client KPIs.
  • Collaborated with internal teams: design, development, and content to ensure cohesive execution of omni-channel marketing campaigns.

Business Development Consultant

BigPxl
03.2021 - 01.2022
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and business growth.
  • Secured new business by educating potential clients to highlight features and redirect objections to positive aspects.
  • Engaged with prospects and clients to build rapport and loyalty.

Business Partnerships Coordinator

Marketizeit
03.2020 - 02.2021
  • Professionally responsible for building and maintaining effective business relationships with internal and external customers/coworkers to attract and retain profitable business.
  • Lead planning, strategy, proposal process, and bid preparation
  • Captured significant competitive business and presented optimum solutions

Education

Bachelor of Arts - Communication

Missouri State University
Springfield, MO
12.2020

Communication

University of Missouri
Columbia, MO
05.2018

Skills

  • Managing Operations and Efficiency
  • Client Retention & Growth
  • Problem Resolution & Process Improvement
  • Strategic Communication
  • Calm Under Pressure

Software

Hubspot

Google Analytics

Facebook Ads Manager

LinkedIn Campaign Manager

Google Ads Manager

Google Search Console

Quickbooks Online

Certification

Hubspot Inbound Certification

Google Ads Certifications (Search, Shopping, Video, Display)

Additional Information

DiSC Assessment Results: Di


Timeline

General Manager

BigPxl
06.2023 - Current

Sales & Operations Manager

BigPxl
02.2022 - 06.2023

Business Development Consultant

BigPxl
03.2021 - 01.2022

Business Partnerships Coordinator

Marketizeit
03.2020 - 02.2021

Bachelor of Arts - Communication

Missouri State University

Communication

University of Missouri

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Ila Vandel