Ilana Bruce
Phoenix,AZ
Summary
Detail-oriented and organized professional with a strong commitment to excellent customer service. Seeking the position of Front Desk Assistant at Affordable Dentures and Implants, leveraging strong organizational and multitasking skills acquired through diverse roles to support the clinic's operations and ensure a seamless patient experience.
Overview
10
10
years of professional experience
Work History
Program Director
Valley Of The Sun YMCA
07.2021 - Current
- Successfully managed largest program operations, including budgeting, scheduling, and staff supervision, ensuring efficient and effective program delivery.
- Led a team of dedicated staff members, fostering a collaborative and positive work environment.
- Demonstrated excellent communication skills when interacting with program participants and their families to address concerns and provide support.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
Adult Developmental Home Provider
Anodyne Independent Living Solutions
09.2022 - Current
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded status and duties completed in logbooks for management.
Team Lead Music Therapist
Milestone Pediatric Therapy Services
08.2019 - 07.2021
- Developed and implemented individualized music therapy programs for pediatric patients, achieving significant improvements in emotional and cognitive development.
- Collaborated with interdisciplinary teams to coordinate care plans and provide comprehensive support to patients.
- Demonstrated strong leadership skills by supervising and mentoring music therapy interns and therapists.
Music Therapist
Arion Care Solutions
01.2019 - 08.2020
- Conducted music therapy assessments and developed treatment plans for clients with diverse needs, improving their overall well-being.
- Maintained accurate and detailed records of client progress and treatment outcomes.
- Collaborated with families and caregivers to ensure continuity of care and support for clients.
Adjunctive Therapist
Aurora Behavioral Health
09.2017 - 11.2019
- Facilitated therapeutic group activities and interventions for individuals with mental health challenges, promoting their recovery and social integration.
- Assisted in crisis management and de-escalation techniques, contributing to a safe and supportive treatment environment.
- Documented patient information, treatment plans, and patient responses.
- Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
Habilitation Provider/ ECH
Arion Care Solutions
07.2015 - 12.2019
- Delivered individualized support and skill-building activities to clients with developmental disabilities, enhancing their independence and quality of life.
- Maintained detailed progress notes and collaborated with a multidisciplinary team to create client-centered care plans.
Camp Counselor/Music Teacher
East Valley JCC
01.2015 - 07.2015
- Planned and organized recreational and educational activities for children, fostering a fun and engaging camp experience.
- Taught music classes and provided individual music instruction to campers, promoting creative expression and skill development.
Piano/ Voice Instructor
Self Employed
01.2015 - 07.2015
Shoe Sales Advisor
JC Penny
10.2013 - 10.2014
Education
BMUS - Music Therapy
Arizona State University
Tempe, AZ05.2017
Voice - Music
Berklee College of Music
Boston, MAPerforming Arts - Music
Pikes Peak Community College
Colorado Springs, COHigh School Diploma -
Roy J Wasson High School
Colorado Springs, CO05.2012
Skills
- Strong organizational and time-management skills
- Exceptional multitasking abilities
- Excellent verbal and written communication skills
- Friendly and professional demeanor
- Ability to work effectively in high-volume, fast-paced office
- Detail-oriented and committed to maintaining confidentiality
- Bill Tracking
- Client Service and Support
- Spreadsheet Tracking
- Data Entry
- Service Documentation
Timeline
Adult Developmental Home Provider
Anodyne Independent Living Solutions
09.2022 - Current
Program Director
Valley Of The Sun YMCA
07.2021 - Current
Team Lead Music Therapist
Milestone Pediatric Therapy Services
08.2019 - 07.2021
Music Therapist
Arion Care Solutions
01.2019 - 08.2020
Adjunctive Therapist
Aurora Behavioral Health
09.2017 - 11.2019
Habilitation Provider/ ECH
Arion Care Solutions
07.2015 - 12.2019
Camp Counselor/Music Teacher
East Valley JCC
01.2015 - 07.2015
Piano/ Voice Instructor
Self Employed
01.2015 - 07.2015
Shoe Sales Advisor
JC Penny
10.2013 - 10.2014
BMUS - Music Therapy
Arizona State University
Voice - Music
Berklee College of Music
Performing Arts - Music
Pikes Peak Community College
High School Diploma -
Roy J Wasson High School
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