Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ilana Miani

Hamden

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts, influencing decision-makers and aligning solutions. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

16
16
years of professional experience

Work History

Senior Account Manager

Virgin Pulse
01.2021 - Current
  • Delivers the highest level of client satisfaction within assigned accounts and ensures annual contract renewal and growth
  • Prepare and deliver Annual Business Reviews and recommendations for health plan accounts with Medicare and Commercial lines of business
  • Develop strategic recommendations aligned with the client’s goals and objectives
  • Serve as a customer advocate within Virgin Pulse to interface with internal departments to develop, implement, and drive strategies to meet client requirements and enhance the product offering.

Wellness Account Manager

WellSpark Health
10.2019 - 12.2020
  • Manage all aspects of client relationships for results-oriented well-being programs
  • Exhibits proficiency in the management of a book of business
  • Utilizing a data-driven approach manages the implementation of results-oriented wellness programs within the framework of WellSpark’s offerings
  • Serves as a subject matter expert and trainer for internal (Sales, Operations Marketing and Technology) and external constituents (employers, brokers, vendors) on WellSpark Health suite of products
  • Participates in the development, assessment, and evaluation of new product lines for wellness, which favorably affect healthy behavior and reduce modifiable risk factors
  • Ongoing project manager for a complex client onboarding and strategy implementation.

Health Promotion Strategist

ConnectiCare
12.2016 - 10.2019
  • Responsible for the strategic design and implementation of a company-wide employee wellness program, including related marketing and communications, special events, reconciling the $50K budget, and data analysis
  • Manage multiple vendor relationships, seeking improvement in processes to reach improved outcomes
  • Created an employee baby shower program that was rolled out across the Emblem family of companies
  • Participate on an executive steering committee for strategic planning focused on driving enterprise healthcare costs down
  • Summarize findings from year-over-year data analysis
  • Presenting current and projected data and industry trends and best practices
  • Served as the SME and project manager in the launch of ConnectiCare’s spin-off company, WellSpark.

Health Promotion Manager

Cigna
04.2008 - 12.2016
  • Managed a client portfolio with health improvement budgets ranging from $25,000 - $500,000
  • Achieved $500,000 in medical cost savings through value-based insurance design and a comprehensive well-being strategy with a national client who implemented a high-deductible health plan
  • Developed communication strategies that included measurable goals and objectives
  • Provided training to the sales team on best practice approaches for new sales and existing groups
  • Co-wrote a white paper on the success of a large hospitality clients wellness program including showcasing value-based plan design, nationwide biometric screening efforts, and a train-the-trainer program for wellness champions
  • Developed RFP responses
  • Served as a liaison with the client management team, brokers, and clients.

Education

M. Ed Health Promotion and Wellness Management -

SPRINGFIELD COLLEGE
Springfield, MA

B.S. Health Education, Program Certification K-12 -

SPRINGFIELD COLLEGE
Springfield, MA

Skills

  • Operational Efficiency
  • Excellent negotiation skills
  • Partnership Development
  • Customer Relations
  • Teamwork and Collaboration
  • Account Management
  • Client Relationship Building
  • Schedule Management
  • Digital Marketing
  • Goals and performance
  • Strategic Planning

Accomplishments

    Digital Health, Harvard Business School Online

    Digital Marketing Strategy, Harvard Business School Online

    Certified Health Education Specialist

Timeline

Senior Account Manager

Virgin Pulse
01.2021 - Current

Wellness Account Manager

WellSpark Health
10.2019 - 12.2020

Health Promotion Strategist

ConnectiCare
12.2016 - 10.2019

Health Promotion Manager

Cigna
04.2008 - 12.2016

M. Ed Health Promotion and Wellness Management -

SPRINGFIELD COLLEGE

B.S. Health Education, Program Certification K-12 -

SPRINGFIELD COLLEGE

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Ilana Miani