ILANA PIKE
Menifee
Summary
Motivated individual with more than 12 years experience in food industries that contain a high pressure and fast pace environment. Seasoned Shift Leader highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Focused with attention to detail, communication and team abilities. Talent for solving problems and keeping team members on task. Trainer and problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer service, company and employee needs. Committed on getting the work task completed and enforcing company policies.
Overview
18
18
years of professional experience
Work History
Barista
Starbucks
Murrieta
01.2021 - 09.2022
- Opening operations
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer orders and payments.
- Prepared refreshing drinks and food items for customers.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained cleanliness of work areas and equipment throughout shifts.
- Managed inventory by restocking supplies as needed during shifts.
Shift Leader, Cook
IN-N-OUT BURGER
Menifee
10.2005 - 01.2017
- Established and maintained open, collaborative relationships with kitchen team
- Responsible for answering associates with any questions they may have during their shift about current procedures
- Trained new team members in cash register operation, stock procedures, cooking items and customer service
- Over see money drops, breaks for associates, and opening and closing of store
- Cross-trained in other kitchen positions to support team and meet customer needs
- Maintained organized, clean and sanitized work areas to meet company and regulatory requirements
- During cooking, made sure food is delivered with quality ingredients in a timely manner to a customer
- Set up and performed initial prep work for food items such as sliced tomatoes, lettuce, onions and potatoes for the burgers
- In charge of sanitation and occasional operation of store equipment such as slicers, dicers, fryers and grills
- Wiped down surfaces to insure no cross contamination
Cashier, Food Handler
DAIRY QUEEN
Murrieta
08.2004 - 10.2005
- Opened kitchen each shift by preparing ingredients, equipment and workstations to meet day's needs
- Helped customers find specific products, answered questions and offered product advice
- Satisfied customers by quickly and accurately handling and preparing orders
- Cross-trained in other kitchen positions to support team and meet customer needs
- Cleaned utensils, dishes and glasses for customer use
- Place customer orders from counter and drive thru accurately and efficiently
- Operated cash register, collected payments and provided accurate change
Education
Some College (No Degree) -
Mt. San Jacinto College
Menifee, CAHIGH SCHOOL DIPLOMA -
Temecula Valley High School
Temecula, CASkills
- Problem-solving abilities
- High-energy attitude
- Customer service
- Teamwork
- Leadership
- Team management
- Communication
- Multitasking
- Works well under pressure
Timeline
Barista
Starbucks
01.2021 - 09.2022
Shift Leader, Cook
IN-N-OUT BURGER
10.2005 - 01.2017
Cashier, Food Handler
DAIRY QUEEN
08.2004 - 10.2005
Some College (No Degree) -
Mt. San Jacinto College
HIGH SCHOOL DIPLOMA -
Temecula Valley High School