Summary
Overview
Work History
Education
Skills
Certification
Timeline
Work Availability
References
Extracurricular Activities
Volunteer Experience
References
Extracurricular Activities

ILANA SOUTHWELL

Snellville,Georgia

Summary

Responsible student with good judgment, time management, and a flexible schedule. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Member Service Representative

Planet Fitness
11.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Handled complaints with prompt, courteous service to uphold professional reputation.

SERVER / RUNNER

Mercedes-Benz Stadium (Levy)
08.2022 - Current
  • Exhibited superior multitasking abilities by managing multiple tasks simultaneously
  • Greeted and acknowledged guests to foster warm and welcoming environment
  • Used good communication skills to reduce guest dissatisfaction
  • Effectively communicated with chefs, servers and other kitchen staff to deliver meals on time.

SALES ASSOCIATE/FRONT DESK

LA Fitness
05.2022 - 07.2023
  • Analyzed customer feedback surveys to identify areas of improvement within the store
  • Developed strong working relationships with co-workers to achieve common goals
  • Collaborated with other departments to ensure smooth operations within the store environment
  • Demonstrated effective problem-solving skills while resolving customer complaints
  • Advised clients regarding accounts, pricing schedules, and financing options.

CUSTODIAN

LA Fitness
05.2022 - 05.2023
  • Wore protective gear while using dangerous materials or heavy equipment to minimize accident risk
  • Kept custodian equipment and machinery in working condition
  • Cleaned restrooms, lobbies, and other high-traffic spaces to meet sanitary regulations.

SEASONAL SALES ASSOCIATE

Victoria Secret
11.2021 - 02.2022
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Met merchandising standards by keeping store stocked and products faced
  • Placed special orders, submitted online orders, or contacted other stores to find desired items
  • Utilized active listening techniques to identify customer needs and provided appropriate solutions.

SERVER

Glow Bar
06.2020 - 12.2021
  • Prepared and served food and beverages to customers
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
  • Greeted and accommodated guests, building positive experience from first interaction.

VIP BOTTLE SERVER / HOOKAH SERVER

Glow Bar
06.2020 - 12.2021
  • Proficient in handling large sums of money accurately and efficiently
  • Adept at resolving customer complaints promptly and professionally
  • Fostered positive relationships with vendors by providing timely payments for supplies ordered
  • Assisted fellow team members with their duties when needed.

SEASONAL SERVER

The 5 Bistro and Cocktails
05.2020 - 08.2020
  • Greeted and accommodated guests, building positive experience from first interaction
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
  • Prepared and served food and beverages to customers
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.

CASHIER

Taco Bell
09.2018 - 02.2019
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Kept up-to-date on new products, services, promotions, and pricing structures
  • Accurately processed customer payments using cash, credit cards, and checks
  • Helped restock shelves when necessary to maintain an organized display area
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.

Education

Diploma Program - Cosmetology

Georgia Piedmont Technical University, Decatur, Georgia
05.2024

High School Diploma -

Thrive Christian Academy, Stone Mountain, Georgia
06.2020

Skills

  • Customer Service and Assistance
  • Safety Regulations
  • Verbal Communication
  • POS System Operations
  • Prioritizing Calls
  • Refunds and Exchanges
  • Product Knowledge
  • Complex Problem-Solving

Certification

CPR

Timeline

Member Service Representative - Planet Fitness
11.2023 - Current
SERVER / RUNNER - Mercedes-Benz Stadium (Levy)
08.2022 - Current
SALES ASSOCIATE/FRONT DESK - LA Fitness
05.2022 - 07.2023
CUSTODIAN - LA Fitness
05.2022 - 05.2023
SEASONAL SALES ASSOCIATE - Victoria Secret
11.2021 - 02.2022
SERVER - Glow Bar
06.2020 - 12.2021
VIP BOTTLE SERVER / HOOKAH SERVER - Glow Bar
06.2020 - 12.2021
SEASONAL SERVER - The 5 Bistro and Cocktails
05.2020 - 08.2020
CASHIER - Taco Bell
09.2018 - 02.2019
Georgia Piedmont Technical University - Diploma Program , Cosmetology
Thrive Christian Academy - High School Diploma,

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References

SEBRINA DURDEN, (404) 957-6916, sebrinadurden@yahoo.com

Extracurricular Activities

Manager for Cheerleading, Basketball, and Track and Field. Beta Club Certificates. 

Volunteer Experience

VOLUNTEER, Jasmine House Foundation, Atlanta, Georgia, 12/01/14, Present, Participated in community clean-up and enrichment projects., Developed strong communication skills while providing customer service to visitors at the volunteer center., Exercised resourcefulness while managing limited resources allocated to volunteer projects., Provided administrative support to nonprofit organizations.

References

SEBRINA DURDEN, (404) 957-6916, sebrinadurden@yahoo.com

Extracurricular Activities

Manager for Cheerleading, Basketball, and Track and Field Teacher Assistant
ILANA SOUTHWELL