Ilaysah Broadnax
Customer Service
Cedar Park,TX
Summary
I am a highly motivated and dedicated individual with strong prioritization and multitasking skills that allow me to thrive in fast-paced environments. I eagerly embrace new challenges and strive to collaborate effectively with my team to accomplish personal and organizational objectives. My strong work ethic, adaptability, and exceptional interpersonal skills enable me to contribute effectively independently, and within a team setting.
Overview
11
11
years of professional experience
Work History
License & Permit Specialist
Texas Department Of Public Safety
02.2025 - Current
- Meet and interact professionally with the public answering questions related to driver license and ID card applications, traffic laws, CDL and safety responsibility laws, driver education, insurance, voter registration, and organ donation.
- Screen applicants; administers and grades written, oral, and visual tests; collects fees; prepares receipts and application forms; and uses automated testing machines to assess traffic law knowledge.
- Review and approve license and permit applications, ensuring compliance with policies, administrative codes, and statutes, while communicating with internal and external customers.
- Input license and permit applications, fees, and technical data into designated computer systems, and uses digital imaging workstations to capture portraits, thumbprints, and signatures.
- Advise applicants on suspensions, cancellations, or revocations of driving privileges and explain how to regain eligibility.
- Inspect vehicles before road tests for safety, verify registration and insurance, and explain road test procedures to applicants.
- Administer road tests, observes and evaluates physical and cognitive driving capabilities, and must hold a valid Texas driver license or approved out-of-state waiver to perform this duty.
Production Associate/ AOI
SpaceX
06.2024 - 02.2025
- Assisted with setup and teardown of production lines during changeovers between different products or shifts.
- Maintained accurate inventory by completing final count of acceptable and rejected items per shift.
- Ensure product quality and conformance to design requirements.
- Communicate problems in the process or with components to the SMT machine operator and technical support staff for immediate correction.
- Conducting visual inspections for scratches, stains, open, short, thinning solders, missing components, incorrect components, and incorrect placing of components.
Service Schedule Coordinator
Mercedes-Benz of Austin
03.2023 - 07.2024
- Identified business prospects through cold calling, networking, marketing and database leads
- Schedule appointments through various methods such as telephone, email, and online booking systems
- Maintain accurate records of customer appointments including contact information and appointment times
- Answer incoming calls regarding scheduling requests for services, providing estimated wait times when applicable
- Act as a liaison between customers and technicians to resolve any discrepancies or misunderstandings about scheduled services
- Perform administrative tasks such as filing paperwork, creating spreadsheets., as needed
- Responded to customer issues to provide immediate resolution and improve retention
Deli Associate/Cashier
Walmart
04.2014 - 10.2022
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices
- Greeted customers at the deli counter to fulfill requests and answer questions
- Used downtimes to prepare ingredients and restock supplies for expected busy periods
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and companies
Corrections Officer
Texas Department of Criminal Justice
11.2018 - 11.2020
- Inspected condition of locks, window bars, doors, and gates to prevent prisoner escapes
- Enforced regulatory compliance while managing visual inspections, work crew accountability, and gate-locking procedures
- Effectively interacted with staff and offenders to maintain security within the facility
- Conducted pat-downs and strip searches of inmates to prevent contraband from entering the facility
- Reduced escape attempts, crimes, and other hazardous activity through close observation and situational awareness
Crew Trainer
McDonald's
05.2014 - 10.2018
- Trained other employees in customer service, food safety, and performance requirements
- Assessed employee performance and provided constructive feedback for improvement.
- Replenished condiments, beverages, and supplies while maintaining the cleanliness of service areas
- Operated as a full-service food provider by taking orders, preparing meals, and collecting payments
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty, and maximizing repeat business
- Monitored trainee progress through practical assessments, ensuring readiness for job responsibilities.
Education
Certificate of Completion - Business Management Supervision
Central Texas College
KilleenHigh school diploma or GED - undefined
Gatesville High School
GatesvilleSkills
Multi-tasking
Adaptability
Customer service
Time Management
Schedule Coordination
Organizational skills
Quality inspections and reporting
WORKPERMIT
Authorized to work in the US for any employer
Timeline
License & Permit Specialist
Texas Department Of Public Safety
02.2025 - Current
Production Associate/ AOI
SpaceX
06.2024 - 02.2025
Service Schedule Coordinator
Mercedes-Benz of Austin
03.2023 - 07.2024
Corrections Officer
Texas Department of Criminal Justice
11.2018 - 11.2020
Crew Trainer
McDonald's
05.2014 - 10.2018
Deli Associate/Cashier
Walmart
04.2014 - 10.2022
Certificate of Completion - Business Management Supervision
Central Texas College
High school diploma or GED - undefined
Gatesville High School