Shannon Frisbie
Dallas,TX
Summary
Compassionate professional with expertise in victim advocacy and crisis intervention. Proven ability to manage sensitive cases while ensuring confidentiality and compliance with legal standards.
Overview
20
20
years of professional experience
Work History
License & Permit Specialist
Texas Department of Public Safety Driver License Mega Center
Dallas, TX
10.2024 - Current
- Assist applicants with completing official documentation and verifying identity records in compliance with state regulations.
- Maintain accurate electronic records and process licensing transactions in a high-volume government environment.
- Ensure adherence to confidentiality standards and regulatory procedures when handling sensitive personal information.
Manager
Spay Neuter Network
Dallas, TX
03.2023 - 07.2023
- Managed daily operations of a high-volume spay/neuter clinic, including scheduling, supply ordering, and financial record maintenance.
- Administered medications and vaccinations while monitoring patient status and ensuring compliance with medical protocols.
- Prepared surgical instruments and equipment to support safe and efficient procedures.
- Assisted in surgeries as needed.
Community Supervision Officer
Community Supervision and Corrections Department
Dallas, TX
05.2007 - 09.2022
- Monitored and enforced court-ordered probation conditions through direct client supervision, reporting violations and successful completions to the court.
- Conducted TRAS risk assessments and developed individualized case plans, reassessing clients every 6–12 months to promote compliance and rehabilitation.
- Maintained comprehensive electronic case records including court reports, violation summaries, referrals, urinalysis results, and progress documentation.
- Collaborated with judges, prosecutors, law enforcement, and treatment providers to coordinate services and ensure continuity of care.
- Assisted clients in resolving housing, employment, substance abuse, and mental health challenges through targeted referrals and community outreach.
- Prepared formal court recommendations regarding probation modifications, treatment participation, and compliance outcomes.
Women's Advocate
New Beginning Center
Garland, TX
09.2006 - 05.2007
- Delivered crisis intervention and safety planning services to survivors of domestic violence in a confidential shelter environment.
- Facilitated age-appropriate support groups and provided advocacy counseling.
- Managed hotline calls, completed intake documentation, and provided referrals to appropriate community and emergency resources.
Victim Advocate
Dallas County District Attorney's Office
Dallas, TX
05.2006 - 08.2006
- Provided advocacy and emotional support to victims navigating the criminal justice process, explaining court procedures and case progression.
- Conducted victim interviews and documented impact statements for court proceedings and prosecutorial review.
- Assisted victims of domestic violence with crisis intervention and referrals to counseling and community services.
- Coordinated with prosecuting attorneys and law enforcement to ensure victims received timely case updates and support services.
Education
Bachelor of Science - Psychology
The University of Texas At Dallas
Richardson, TX08-2006
Skills
- Victim Advocacy & Crisis Intervention
- Crime Victims Compensation Assistance
- Court Procedures & Judicial Processes
- Interagency Collaboration
- Case Management & Documentation
- Confidential Case Handling
- Family & Witness Support
- Community Resource Referrals
- TRAS Risk Assessment Tool
- MS Office & Case Management Systems
- TCOLE/NLETS Certified
- Spanish (Limited Working Proficiency)
Languages
Spanish
Limited Working
Timeline
License & Permit Specialist
Texas Department of Public Safety Driver License Mega Center
10.2024 - Current
Manager
Spay Neuter Network
03.2023 - 07.2023
Community Supervision Officer
Community Supervision and Corrections Department
05.2007 - 09.2022
Women's Advocate
New Beginning Center
09.2006 - 05.2007
Victim Advocate
Dallas County District Attorney's Office
05.2006 - 08.2006
Bachelor of Science - Psychology
The University of Texas At Dallas