Open To Work
Stephanie Smith
Mesquite,USA
Work Preference
Summary
Forward-thinking professional with proactive approach to resolving customer issues and enhancing client satisfaction. Assertive, optimistic, and ambitious, driven to stand out and achieve excellence.
Overview
18
18
years of professional experience
Work History
LICENSE & PERMIT SPECIALIST
Department of Public Safety
Garland, TX, USA
11.2024 - Current
- Maintaining knowledge of applicable laws, regulations, policies, and procedures.
- Assisting customers with applying for new and existing driver licenses & meeting daily quotas of 25+ clients serviced
- Entering personal data into systems, administering vision tests educating customers on proper documentation.
CUSTOMER SERVICE REPRESENTATIVE
Liberty Mutual Insurance
Plano, TX, USA
12.2021 - 02.2023
- Educated clients on policy features, ensuring clear understanding and compliance with regulations.
- Upsold successfully on additional products/services to benefit the client & increase sales up to 20%
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
CUSTOMER SERVICE REPRESENTATIVE
AmerisourceBergen Corporation
Carrollton, TX, USA
04.2019 - 11.2021
- Answered up to 50 calls daily & utilized problem-solving techniques to identify solutions for complex customer inquiries
- Provided exceptional support to healthcare providers and patients through effective communication and problem-solving.
- Resolved patient inquiries regarding insurance, billing, and appointment scheduling with accuracy and efficiency.
CUSTOMER SERVICE REPRESENTATIVE
Verizon Wireless
Little Rock, AR, USA
08.2013 - 10.2018
- Utilized knowledge of various wireless products and amenities to benefit the customer.
- Managed high-volume calls while maintaining professionalism and empathy.
- Resolved customer inquiries efficiently, enhancing overall satisfaction, loyalty & reduced retention rate of less than 5%.
Marketing Director
Direct Buy, LLC
Little Rock, AR
12.2007 - 08.2013
- Developed and executed comprehensive marketing strategies to enhance brand visibility and market penetration.
- Led cross-functional teams to align sales goals with corporate objectives.
- Consistently achieved goal of Top#10 Sales Director of the Year 2008-2012
Education
Associate of Science - Business Administration And Management
University of Arkansas At Pulaski Technical College
North Little Rock, AR08.2023
Skills
- Microsoft Office Suite Proficiency
- Emotional Intelligence
- Critical Thinking
- Customer Relationship Management (CRM)
- Conflict Resolution
- Active Listening
Timeline
LICENSE & PERMIT SPECIALIST
Department of Public Safety
11.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Liberty Mutual Insurance
12.2021 - 02.2023
CUSTOMER SERVICE REPRESENTATIVE
AmerisourceBergen Corporation
04.2019 - 11.2021
CUSTOMER SERVICE REPRESENTATIVE
Verizon Wireless
08.2013 - 10.2018
Marketing Director
Direct Buy, LLC
12.2007 - 08.2013
Associate of Science - Business Administration And Management
University of Arkansas At Pulaski Technical College