Ilaysah Broadnax
Cedar Park
Summary
Results-driven professional with strong prioritization and multitasking skills in fast-paced environments. Embraces challenges and fosters collaboration to achieve organizational goals. Demonstrates adaptability and exceptional interpersonal skills, contributing effectively in both independent and team settings.
Overview
12
12
years of professional experience
Work History
License & Permit Specialist
Texas Department Of Public Safety
02.2025 - Current
- Acted as primary public contact for driver's license/ID applications, voter registration, and organ donation inquiries, enhancing community access to vital services.
- Review and approve applications for compliance with statutes, administrative code, and agency policy.
- Processed cash, reconciled daily receipts, and prepared deposits while advising applicants on suspensions, revocations, and reinstatement procedures to ensure compliance with regulations.
- Conducted vehicle inspections and administered road tests, ensuring safety and compliance for drivers.
- Administer and score written, oral, and visual exams; operate automated testing equipment.
- Capture digital portraits, fingerprints, signatures, and enter applications/fees into agency systems.
Production Associate/ AOI
SpaceX
06.2024 - 02.2025
- Coordinated setup and teardown of production lines during product changeovers and shift transitions to ensure seamless operations.
- Conducted final counts of acceptable and rejected items per shift to maintain accurate inventory and support production goals.
- Ensured product quality and compliance with design specifications.
- Communicated process issues and component defects to SMT machine operator and technical support staff for timely resolution.
- Conducted visual inspections for scratches, stains, open shorts, thinning solders, and missing or incorrectly placed components.
Service Schedule Coordinator
Mercedes-Benz of Austin
03.2023 - 07.2024
- Coordinated communication between customers and technicians to enhance service delivery and expedite issue resolution.
- Identified service opportunities and supported retention through proactive follow-up and effective problem-solving.
- Managed appointment scheduling via phone, email, and online systems; maintained accurate customer and service records.
- Executed administrative duties including filing, reporting, and database maintenance to maintain organized and accurate records.
Deli Associate/Cashier
Walmart
04.2014 - 10.2022
- Guided customers on specialty orders and product selections, enhancing overall satisfaction.
- Prepared and packaged deli orders; accurately weighed and priced products.
- Maintained inventory rotation, food safety, and sanitation standards to prevent spoilage.
- Coordinated counter service and restocked during downtimes to ensure readiness for peak periods.
- Assisted in inventory management and streamlined stocking processes to maintain product availability.
- Balanced cash drawer at the beginning and end of each shift.
Corrections Officer
Texas Department of Criminal Justice
11.2018 - 11.2020
- Enforced facility security protocols, conducted inspections, and maintained perimeter controls to ensure safety and security of inmates and staff.
- Performed inmate searches, monitored behavior, and managed work crew accountability to uphold facility standards and prevent incidents.
- Collaborated with staff to de-escalate incidents and maintain a safe environment.
- Documented incidents and compliance observations in official reports to maintain accurate records and support investigations.
- Collaborated with law enforcement agencies during inmate transfers and investigations.
Crew Trainer
McDonald's
05.2014 - 10.2018
- Trained and evaluated new hires in customer service and food safety, ensuring adherence to operational procedures.
- Delivered performance feedback and conducted practical assessments to prepare new hires for responsibilities.
- Processed orders, prepared food, and maintained cleanliness of service area to uphold operational standards.
- Handled cash transactions, completed daily cash reconciliations, and prepared bank deposits.
- Resolved customer issues to preserve satisfaction and repeat business.
Education
High school diploma or GED -
Gatesville High School
Gatesville, TX05-2016
Certificate of Completion - Business Management Supervision
Central Texas College
Killeen, TX05-2023
Skills
- Data entry
- Attention to detail
- Customer service
- Cash handling and management
- Inventory management
- Schedule Coordination
- Organizational skills
- Time Management
- Regulatory compliance
- Adaptability
WORKPERMIT
Authorized to work in the US for any employer
References
References available upon request.
Personal Information
Timeline
License & Permit Specialist
Texas Department Of Public Safety
02.2025 - Current
Production Associate/ AOI
SpaceX
06.2024 - 02.2025
Service Schedule Coordinator
Mercedes-Benz of Austin
03.2023 - 07.2024
Corrections Officer
Texas Department of Criminal Justice
11.2018 - 11.2020
Crew Trainer
McDonald's
05.2014 - 10.2018
Deli Associate/Cashier
Walmart
04.2014 - 10.2022
High school diploma or GED -
Gatesville High School
Certificate of Completion - Business Management Supervision
Central Texas College