Ilda Carrapiço

• Developed comprehensive spa treatment menus, enhancing client satisfaction and service offerings.
• Oversaw daily operations, ensuring compliance with health regulations and safety standards.
• Managed staff recruitment, training, and performance evaluations to foster a skilled team.
• Implemented cost-control measures, optimizing resource allocation and reducing operational expenses.
• Cultivated strong client relationships through personalized services and effective communication strategies.
• Integrated advanced booking systems to streamline appointment scheduling and improve customer experience.

• Managed daily operations, ensuring smooth salon functionality and exceptional customer service.
• Trained and mentored staff on product knowledge and service techniques to enhance client satisfaction.
• Developed and implemented marketing strategies to attract new clients and retain existing ones.
• Oversaw inventory management, optimizing stock levels to reduce costs and improve product availability.

• Led a team to achieve sales targets while maintaining quality service.

• Coordinated inventory and vendor relations to optimize operations.

• Led daily store operations, ensuring optimal customer experience and operational efficiency.
• Trained and mentored staff on product knowledge and sales techniques to enhance performance.
• Developed and implemented visual merchandising strategies to maximize product visibility and appeal.
• Cultivated strong relationships with customers, addressing concerns to foster loyalty and repeat business.
• Coordinated marketing initiatives and events to increase brand awareness within the community.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.