Ilda Lazo
CA
Overview
7
7
years of professional experience
Work History
Administrative Clerk
Department of Building and Safety
Los Angeles, California
09.2023 - Current
- A variety routine of office tasks, filling and organizing documents, ensuring that the office runs smoothly.
- Provide general information and answer questions, from customers and staff.
- Performed data entry tasks with accuracy and speed.
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Trained staff members to perform work activities and use computer applications.
- Assisted in processing building permit applications for efficiency and accuracy.
Cashier
JCPenney
Whittier, CA
11.2020 - 09.2023
- Helped customers find specific products, answered questions and offered product advice.
- Helped with purchases, locating items and signing up for rewards programs.
- Processed sales transactions to prevent long customer wait times.
- Organized merchandise displays to enhance store appearance and accessibility.
- Maintained high standards of customer service during all interactions.
- Adhered to all company procedures when handling sensitive data such as credit card information.
- Placed special orders or called other stores to find desired items.
Client Services Team Leader
Wing Lee Fresh Poultry, inc
La Puente, CA
06.2019 - 11.2020
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained cleanliness and sanitation standards in processing areas.
- Operated machinery for cutting, deboning, and packaging poultry items.
- Reported any issues or problems with machines or equipment immediately to supervisors.
- Filled daily specialized requests and completed wholesale orders.
Education
High School Diploma -
Alhambra High School
Alhambra, CA05-2019
Skills
- Customer service
- Bilingual , English & Spanish
- Administrative Support
- Prioritizing Work
- Mail Distribution
- Resourceful
- Appointment scheduling
- Team collaboration
- Front desk reception
- Clerical support
Timeline
Administrative Clerk
Department of Building and Safety
09.2023 - Current
Cashier
JCPenney
11.2020 - 09.2023
Client Services Team Leader
Wing Lee Fresh Poultry, inc
06.2019 - 11.2020
High School Diploma -
Alhambra High School