Ildi Berisha
Winthrop,MA
Summary
At Pacific Aviation Corporation, I excelled as a Dispatch Coordinator, leveraging my scheduling proficiency and teamwork skills to enhance operational efficiency. I spearheaded the training of new hires, significantly fostering a culture of excellence and collaboration. My adept use of dispatch software and commitment to quality control drove notable improvements in service coordination and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Dispatch Coordinator
Pacific Aviation Corporation
07.2022 - Current
- Responded to high volume of phone and email requests to provide logistics information.
- Created detailed reports on dispatch activities that were used by management to monitor performance trends over time.
- Trained newly hired dispatchers on company policies and procedures, fostering a cohesive team environment focused on customer service excellence.
- Increased operational flexibility through cross-training in other roles such as logistics coordination or scheduling.
- Promoted a positive work environment within the dispatch team by fostering open communication and recognizing individual achievements.
- Monitored flow of paperwork and directed information to appropriate departments.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Education
Master - Accounting
Universiteti Mesdhetar I Tiranes
Albania11.2022
Skills
- Scheduling proficiency
- Customer Service
- Service Coordination
- Quality Control
- Communication Management
- Dispatch Recordkeeping
- Updating logs
- Verifying coverage
- Service Requests
- Equipment Inspection
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
Languages
Albanian
Native or Bilingual
English
Professional Working
Timeline
Dispatch Coordinator
Pacific Aviation Corporation
07.2022 - Current
Master - Accounting
Universiteti Mesdhetar I Tiranes
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