Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Wilmarie Pinott Mojica

Orlando

Summary

Detail-oriented Dispatch Coordinator with a proven ability to optimize routes and schedules, ensuring timely service delivery. Demonstrates excellence in operational monitoring and proactive problem-solving to enhance efficiency. Recognized for a strong work ethic, adaptability, and superior interpersonal skills, contributing to a collaborative team environment. Committed to continuous improvement and eager to embrace new challenges within the dispatching field.

Overview

5
5
years of professional experience

Work History

Dispatch Coordinator

CD Maintenance
Longwood
10.2024 - 03.2025
  • Generated thorough daily records highlighting response durations, call amounts, and important statistics.
  • Coordinated schedules by tracking personnel and equipment usage.
  • Executed filing, database updates, and document preparation.
  • Resolved client inquiries, concerns, and service requests efficiently.
  • Worked with routing specialists, route managers and service department to optimize routes.

Dispatch Coordinator

Flamingo Appliance Service
Orlando
05.2022 - 08.2024
  • Used computer systems to efficiently locate addresses, calculate estimated arrival times, and offer directions when needed. Consistently updated records of driver locations, delays, and cancellations.
  • Provided customers with timely updates on orders and requests, resolving service issues or delays and handling complaints. Managed scheduling and delegated tasks.
  • Streamlined delivery documentation process through the organization of manifests, bills of lading, and packing slips. Handled administrative duties including paperwork filing, database updates, and document preparation for management evaluation.
  • Applied advanced technology tools such as GPS devices and computer programs to optimize route planning, relay accurate information to clients, and alert drivers about potential issues ahead.
  • Built and maintained strong customer relationships, showcasing exceptional verbal communication skills. Ensured timely resolution of customer inquiries and complaints. Implemented strategies to elevate the standard of customer service.
  • Enhanced cross-departmental collaboration to expedite problem-solving.

Dispatcher

CPG Enterprises of Orlando
Orlando
03.2020 - 05.2022
  • Handled incoming calls from new and existing customers, performed data entry tasks, and supported other administrative duties.
  • Scheduled drivers based on customer specifications and ensured prompt delivery of merchandise. Oversaw shipment progress through GPS technology to guarantee timely arrivals at designated locations
  • Inputted data from different sources into computer systems. Collaborated with management staff to assist in the data entry process. Successfully managed database entries and inputted data across multiple systems when called upon.
  • Reviewed, updated, and corrected existing records to maintain accuracy by adding new or revised information.

Education

Associate in Businesses Administration in Businesses Administration -

University of Puerto Rico
Humacao, PR
05-2005

Skills

  • Bilingual
  • Customer service
  • 10 key
  • Microsoft Office
  • Problem solving
  • Scheduling proficiency
  • Route planning expertise
  • Work Crew Dispatch
  • Database Maintenance
  • Data entry
  • Traffic monitoring
  • Problem-solving abilities
  • Teamwork and Collaboration
  • Scheduling management
  • Database management
  • Cross-department collaboration
  • Computer literacy
  • Transportation management systems
  • Customer relationship management

References

References available upon request.

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Dispatch Coordinator

CD Maintenance
10.2024 - 03.2025

Dispatch Coordinator

Flamingo Appliance Service
05.2022 - 08.2024

Dispatcher

CPG Enterprises of Orlando
03.2020 - 05.2022

Associate in Businesses Administration in Businesses Administration -

University of Puerto Rico

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