Ile Madjoski
Orlando,United States
Summary
Highly driven General Manager and sales professional, successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successfull at motivating, training and developing team members, with strong focus on sales, marketing and customer service
Overview
6
6
years of professional experience
Work History
Agent Team Member
State Farm
Winter Garden, FL
11.2023 - Current
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Scheduled meetings with prospective clients to discuss available products and services.
- Researched insurance plans to find good options for clients' needs.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
General Manager
Hamburger Mary's
Orlando, FL
08/20/20 - Current
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed cleaning, maintenance and repair of venue grounds, equipment and facilities.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Developed customer service sales training program for new hires
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Established relationships and worked close with vendors and distributors ie Breaktru, Republic National, City Beverages, Florida Distributing, to obtain best pricing on supplies and materials
- Managing large scale events with multiple accounts for major concerts, pride events, block parties and other local celebrations
- Building relationships with other restaurants/bar owners
Lead Server
Hamburger Mary's
Orlando, Florida
04.2019 - 08.2020
- Built and maintained working relationships with peers and upper management
- Surpassed sales goals through implementation of successful marketing strategies.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
General Manager
Sofia's Pizza
Las Vegas, Nevada
11.2017 - 03.2019
- Tracked monthly sales to generate reports for business development planning.
- Trained employees on duties, policies and procedures.
- Designed sales and service strategies to improve revenue and retention.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Property-Casualty Agent’s License (2-20)
Florida Insurance College
Orlando, Florida06.2023
Life, Health, And Variable Annuity (2-15)
Florida Insurance College
Orlando, FL09.2023
Some College (No Degree) - Banking And Financial Management
Faculty of Economics - Prilep
Prilep, North MacedoniaSkills
- Policy/Program Development
- Sales Team Development
- Strong typing capabilities
- Customer Service
- Teamwork and Collaboration
- Computer Skills
- Marketing skills
Languages
English
Macedonian
References
John Paonessa - Owner - Hamburger Mary's / 954-608-0782
Alicia Aleman - Supervisor - Hamburger Mary's / 317-452-5750
Ragja Leleka- Owner - Sofias Pizza / 702-601-4115
Timeline
Agent Team Member
State Farm
11.2023 - Current
Lead Server
Hamburger Mary's
04.2019 - 08.2020
General Manager
Sofia's Pizza
11.2017 - 03.2019
General Manager
Hamburger Mary's
08/20/20 - Current
Property-Casualty Agent’s License (2-20)
Florida Insurance College
Life, Health, And Variable Annuity (2-15)
Florida Insurance College
Some College (No Degree) - Banking And Financial Management
Faculty of Economics - Prilep
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