Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ILEANA DROZDZ

Orlando,FL

Summary

Experienced professional with over a decade of customer service expertise, known for resourcefulness, organization, and strategic problem-solving abilities. Specializing in sales, presentation, and visual merchandising. Excels in high-pressure environments, adept at delivering exceptional service and driving results through effective communication and innovative solutions.

Overview

11
11
years of professional experience

Work History

Selling and Service Specialist

Nike Factory Outlet
09.2023 - Current
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
  • Conducted regular training sessions for staff, ensuring consistent delivery of exceptional services to customers.
  • Cultivated strong relationships with consumers through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.

Track Stretch Specialist

Nike Factory Outlet
06.2023 - 09.2023
  • Followed all company policies and procedures to deliver quality work.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Established a system with out of stock audit with overnight, leaders and full timers.
  • Led quality assurance efforts, maintaining high standards for all products and services.

Sales Associate

Nike Factory Outlet
09.2022 - 06.2023
  • Utilize customer service skills
  • Basic sales techniques and product knowledge
  • Maintaining floor appearance

Assistant Dispensary Manager

Curaleaf
01.2021 - 07.2022
  • Assist in all aspects of daily operations.
  • Order fulfillment, inventory, cash management and daily reporting
  • Display visuals
  • Increased week over week sales
  • Verified vaults and deposits are accurate

Assistant Store Manager

ALDO Group
09.2016 - 06.2020
  • Supporting the Store Manager in daily business operations of the store.
  • Supervise and train staff
  • Review staff performance and offer constructive feedback
  • Display visual merchandising
  • Organize sales and product demonstrations
  • Write sales and customer reports and make recommendations for improvements

Stock Manager

Ulta Beauty
11.2015 - 08.2016
  • Assist in receiving, supplying and stock inventories.
  • Weekly marketing updates
  • Receiving and accepting shipment
  • Delegating responsibilities within the staff
  • Visual merchandising
  • Replenishment daily

Sales lead

Watch Station
03.2014 - 02.2016
  • Coordinating the sales department, supporting management, and ensuring sales quotas are reached.
  • Recruiting and training new sales staff
  • Writing reports for senior managers
  • Maintaining positive customer relations

Education

High School -

World wide Academy
01.2010

Cosmetology

Fortis College
01.2011

Medical Assistant

Anthem College
01.2013

Skills

  • Team integration strategies
  • Sales experience
  • Customer relationship management
  • Service excellence
  • Analytical problem-solving
  • Team building
  • In-depth product knowledge

Languages

Spanish
Native or Bilingual

Timeline

Selling and Service Specialist

Nike Factory Outlet
09.2023 - Current

Track Stretch Specialist

Nike Factory Outlet
06.2023 - 09.2023

Sales Associate

Nike Factory Outlet
09.2022 - 06.2023

Assistant Dispensary Manager

Curaleaf
01.2021 - 07.2022

Assistant Store Manager

ALDO Group
09.2016 - 06.2020

Stock Manager

Ulta Beauty
11.2015 - 08.2016

Sales lead

Watch Station
03.2014 - 02.2016

Medical Assistant

Anthem College

High School -

World wide Academy

Cosmetology

Fortis College

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ILEANA DROZDZ